Shiva Kumar Vadlakonda
Hyderabad
Summary
Dynamic volunteer with experience at the British Heart Foundation, excelling in customer service and teamwork. Demonstrated problem-solving skills while efficiently managing transactions and resolving discrepancies. Proficient in Microsoft Excel and data visualization, contributing to enhanced store operations and customer satisfaction. Committed to creating positive shopping experiences through organized and efficient practices.
Offering strong foundation in data analysis principles and passion for problem-solving. Brings solid understanding of statistical methods and proficiency in analytical tools like Python and Excel. Ready to use and develop these skills in Data Analyst role, contributing to data-driven decision-making and continuous improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Volunteer
British Heart Foundation
12.2023 - 11.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances and resolved discrepancies.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to ensure smooth store operations during peak hours.
Volunteer
Cerebral Palsy Cymru
08.2022 - 07.2023
- Assisted customers with product inquiries and ensured a positive shopping experience.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Operated point-of-sale systems efficiently while processing transactions accurately.
- Maintained inventory levels through regular stock checks and replenishment activities.
- Handled customer complaints professionally, ensuring timely resolution and satisfaction.
Education
Master of Science - Data Science
Cardiff Metropolitan University
Cardiff, UK07-2023
Bachelor - Electronics And Communications Engineering
Sree Dattha Institute Of Engineering And Science, JNTUH
Hyderabad, India09-2021
Skills
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Data cleaning
- Linear regression
- Embedded C programming
- Excel data modeling
- Microsoft Excel proficiency
- MathWorks MATLAB
- Time management
- Data visualization and presentations
- Python programming
Certification
Cisco- Cybersecurity Essentials
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Timeline
Volunteer
British Heart Foundation
12.2023 - 11.2024
Volunteer
Cerebral Palsy Cymru
08.2022 - 07.2023
Master of Science - Data Science
Cardiff Metropolitan University
Bachelor - Electronics And Communications Engineering
Sree Dattha Institute Of Engineering And Science, JNTUH
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