SHIVAKUMAR Bhalki

• Bharat Matrimony, Chennai – Team Leader (5Y): 30 Cr revenue, strong team leadership.
• Tru Weight Healthcare, Bangalore – Branch Sales Head (2Y): 1,600+ closures. Managed 40 executives, ₹20 crore revenue.
• Vedantu Innovations Pvt. Ltd. Bangalore (WFH) – Sales Manager (2Y): virtual sales management. Led 30 counselors, generating 10 Cr in revenue.
• Manipal University, Bangalore – Senior Manager (1.9 years): compliance. 4 batches, 3,600 enrollments, 100% UGC.
• Amity University, Bangalore – Cluster Manager (8M): 2 batches, 1,200 enrollments, branch closure.
• IREU Tech Education, Bangalore – AVP (1.6 Y): GDV, scaled teams, and processes. Built a business from scratch, ₹8 Cr collected in revenue, ₹14 Cr.

Senior sales leader with 15 years of overall experience, including:

• Three years as a manager.
• 10+ years as a Senior Manager / Sales Head.

Proven expertise in both B2C and B2B sales across multiple sectors, such as EdTech, Healthcare, Financial Services, and Matrimony.

Key strengths include:

• Handled complete branch operations and revenue responsibility.
• Led and managed a 10+ member leadership structure, including 5 team leaders and 1 senior manager.
• Successfully drove and controlled: Sales performance, team productivity, attrition and engagement, quality of counseling, and sales delivery.
• Oversaw end-to-end sales, operations, and marketing reporting.
• Delivered and managed ₹100+ crore business revenue.
• Built a strong culture of referral-driven growth and people management excellence.

Recognized for strategic leadership, business ownership, and consistent achievement of high-value revenue targets.

1. Revenue and Business Ownership

2. Leadership and Team Management

3. Sales Strategy and Execution

4. Enrollment and Conversion Expertise

5. Performance Management.

• Led end-to-end operations for Postgraduate Programs in Startup & Entrepreneurship, owning P&L, sales, marketing, and business development in a high-growth startup environment.
• Scaled operations from an initial 15-member team with 1 Team Leader to a 60-80 member organization, including 4 Team Leaders and 1 Manager, by establishing robust processes, KRAs, and KPIs across all levels.
• Drove UG, PG, and Startup & Entrepreneurship programs in collaboration with IISc, IIT Dharwad, and other Top 10 universities, strengthening institutional partnerships and program credibility.
• Built a strong execution culture with a sharp focus on productivity, pipeline management, closures, and structured weekly and monthly planning, resulting in consistent month-on-month growth in both manpower and revenue.
• Designed and executed effective marketing strategies, leveraging paid leads and multi-channel campaigns such as webinars, masterclasses, drip email campaigns, and corporate counseling to generate high-quality leads and a robust enrollment pipeline.
• Empowered Team Leaders with end-to-end ownership of targets, including performance tracking, counselor coaching, call audits, and timely MIS reporting to support data-driven decision-making.
• Implemented structured sales processes and performance metrics, improving counselor productivity, lead-to-conversion ratios, and enrollments by 30% year-on-year.
• Drove strategic partnerships with premier academic institutions, enhancing brand positioning, market expansion, and program reach.
• Successfully enrolled X+ students and consistently exceeded revenue targets, contributing to sustainable business growth.
• Fostered a high-performance culture through regular training programs, performance audits, and incentive-driven motivation, ensuring strong alignment with organizational and revenue goals.

• Managed the entire Bangalore branch, overseeing performance, revenue, and operational responsibilities end-to-end. Led a team of 50-70 members, including 7 Team Leaders and 60 sales agents across telesales and academic counseling functions.
• Drove daily, weekly, and monthly sales targets, ensuring consistent productivity and achievement across all teams. Focused on Team Leader performance, setting KRAs including Daily Revenue Reports (DRR), call audits, training feedback, and closure support.
• Monitored team performance metrics, including lead-to-conversion ratios, identifying high-performing teams and addressing challenges of underperformers.
• Organized weekly training and career counseling sessions in collaboration with the Quality team to enhance product knowledge and improve counseling effectiveness.
• Maintained visibility and accountability by having Team Leaders share daily talk time, pipeline updates, and performance reports via the branch WhatsApp group.
• Drove referral-based business, improving team performance and conversion rates across the branch.
• Handled branch-level P&L ownership, including hiring, batch planning, and revenue tracking.
• Conducted daily morning huddles to align the team, review performance, discuss improvements, and set daily revenue goals. Personally monitored Academic Counselors' demo sessions, providing feedback to improve pitch delivery and closing efficiency.
• Successfully closed 2 admission batches with 1,800 enrollments, strictly adhering to UGC guidelines and compliance standards.

• Managed a 50-60 member outbound inside sales team (including 2 team leaders) handling UG and PG program admissions such as MBA, BBA, BCA, and MCA.
• Ensured rapid lead engagement within 10-15 minutes, driving strong pipeline creation and higher conversion rates. Set and tracked weekly and monthly targets with clear productivity benchmarks (200+ dial-outs and 3+ hours daily talk time per executive).
• Led continuous coaching through live call monitoring and performance audits to improve counseling quality and closure rates.
• Maintained key sales metrics including conversions, lead-to-enrollment ratios, and attendance to ensure consistent performance.
• Delivered end-to-end admissions closures with Manipal University, enrolling 3,600 students across four batches over two years.
• (Manipal University)

• Managed a team of 30 academic counselors handling JEE and NEET coaching programs for 11th and 12th-grade students.
• Defined daily productivity benchmarks, including 250+ outbound calls per counselor to generate and nurture qualified leads.
• Ensured each counselor conducted a minimum of 2 demo/parent counseling sessions per day to drive enrollment intent.
• Monitored lead-to-conversion ratios to improve counselor efficiency and maintain a healthy sales pipeline.
• Set and drove monthly collection targets, ensuring consistent achievement of assigned revenue goals.
• Tracked daily performance metrics, conducted call audits, and provided structured coaching to improve closure rates.
• Implemented weekly sales strategies and action plans to ensure target achievement across the team.
• Worked closely with academic, operations, and marketing teams to support demos, enrollments, and student onboarding.
• Maintained disciplined sales processes aligned with Vedantu's academic counseling standards. Contributed to ₹10 crore in revenue collections during a 2-year tenure at Vedantu through sustained team performance.

• Owned end-to-end branch operations, driving sales performance, team productivity, and revenue outcomes across inbound and outbound channels.
• Led and managed a 40-50 member inside sales team (telesales and online sales), ensuring consistent achievement of daily, weekly, and monthly targets.
• Drove revenue through a consultative sales model by selling customized weight-loss programs based on individual BMI and health profiles, while maintaining high customer satisfaction.

• Worked with BharatMatrimony.com for 5 years, generating and collecting over ₹30 crore in business revenue by consistently achieving and exceeding sales targets through strategic client engagement and high-performing team leadership.
• Led and motivated a team of sales agents to consistently achieve and exceed monthly sales targets in a highly competitive market.
• Designed and implemented structured training programs to strengthen product knowledge and sales techniques, driving a 20% improvement in overall team performance.
• Handled customer escalations and conflict resolution efficiently, resulting in a 15% increase in customer satisfaction scores. Conducted regular team meetings to review performance, share best practices, set clear goals, and address challenges, fostering a high-performance and positive work culture.

• Developed and maintained strong client relationships to drive repeat business. Utilized persuasive sales techniques and product knowledge to successfully upsell premium internet packages, increasing average revenue per user.
• Collaborated with cross-functional teams, including marketing and technical support, to tailor sales approaches and resolve customer issues promptly.