Shivakumari Talari
Bengaluru, Karnataka (IN)
Summary
- To seek a position that will enhance my professional and creative skills to achieve a successful graph for my career and company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Principal Engineer
Oracle India Pvt Ltd
Bengaluru, Karnataka (IN)
07.2023 - Current
- Facilitate effective communication by serving as an interpreter and translator between Spanish and English during business discussions.
- Provided translation support for diverse projects across multiple industries.
- Provided Spanish translation and sent follow-up emails for service requests.
- Test Scripts Translation.
- Ensuring accurate and professional translation of project documents
- Participate in KT sessions to support with translation.
- Provide translation services for recorded KT sessions.
Spanish Language Expert
IBM India
Bangalore
11.2017 - 12.2022
- Deputed at client location (IBM India Pvt.Ltd)
- Addressed Spanish technical requests from clients in Latin America and Spain
- Conducted informative webinars to advise customers on project offerings and demonstrate the areas where we can provide assistance.
Spanish Consultant
Wipro Technologies
Bangalore
06.2016 - 11.2017
- Participated in high-severity incidents, collaborating with clients, app team, service integration team, and vendors.
- Facilitated effective communication between team members during emergency response calls.
- Working as Spanish Language Consultant at Spanish Support desk (JD Edwards Administrator and DAS (Data Studio Access), ERP Process) in Latin-American project
- Worked on JD Edwards OW, WS, AS400, and DAS Security issues
- Worked on interaction tickets and closed them with user's confirmation within SLA time
- Facilitated effective communication between customers and L2 team through participation in conference calls.
- Open/Create Interaction, Incident & Secondary Incident Tickets on SM9 (Service Manager9) and extracting the tickets details/information from SM9 and preparing ticket status report for stakeholders
- Oversaw monthly IMS Reconciliation control tasks.
- Assisted in the execution of JDE server migration
- Active involvement in quarterly ticket audit, ensuring timely submission of required information
- Provided language translation services for both written correspondence in Spanish and English.
- Assisted users in submitting tickets for third party helpdesk via the MY REQUEST web page.
- Assisted Spanish users in software installation and JDE icon setup through virtual meetings.
- Responsible to handle all Spanish mails and calls, respond the user, resolve their problems with JD Edwards application/tool and translate user's mails before assigning (open incident ticket) for L2 analyst
- Offered assistance to a diverse range of countries such as Argentina, Columbia, Mexico, Peru, Spain, Trinidad & Tobago etc., as well as multiple European nations
- Responsible for creating, modifying, deleting and delegating accesses for SHELL( Spanish) Employees after getting proper business approvals and forms/templates, in JD Edwards Application
- Also, responsible for participating in team weekly meetings, activities, and efforts to achieve high work quality.
Spanish Consultant
Ernst & Young LLP
Bangalore
11.2015 - 06.2016
- Managing PMO activities
- Tracking Project phases and deliverables
- Coordinating with development team and tracking of the status of the project
- Ensuring management is updated on the status of the project
- Managing & Tracking of change request
- Follow up and Tracking of the project
- Extracting the reports from HP Quality Centre and publishing them in Spanish and English Languages
- Translating or Explaining Spanish emails or calls for non-Spanish speakers
- Worked for Oracle Transport Management (OTM) project
- Worked with Delivery Excellency Team for process improvement.
Senior Analyst - Spanish
SPi Technologies
Chennai
12.2014 - 11.2015
- Preparing TV Guides for Spanish TV Channels by logging into Cosmo Database
- Run activity sheet reports for Spanish team and follow up with those who have 0,1 logged days out in their Activity Sheet
- Writing emails to customers in Spanish asking for TV Schedules and resolving customer related issues
- Check that each and every feedback received has been worked on and responded in the manner in which it came
- Help others team members in writing email to customers and finding relevant data in Public Folders (Spanish) and clarify their concerns
- Quality Check and perform Quality Analysis
- Monitor floor discipline
- Helping Spanish team in logging schedules for TV Channels.
Spanish - System Engineer
Wipro Technologies
Bangalore
07.2012 - 11.2014
- Worked as System Engineer at Spanish Support desk (JD Edwards Administrator and DAS (Data Studio Access), ERP Process) in Latin-American project
- Resolved JD Edwards and DAS Security issues, effectively assisting Spanish users through various communication channels such as telephonic calls, emails, net meetings, and MOC communication.
- Managed and resolved interaction tickets promptly, adhering to SLA guidelines.
Spanish Translator
RDT (Rural Development Trust) NGO
Anantapur
04.2009 - 06.2012
- Provided translation services for a variety of letter genres from Telugu to Spanish.
- Facilitated the translation of a sponsors letter written in Spanish into Telugu, originating from Spain.
- Facilitated Spanish Sponsor visits to RDT programs, offering detailed explanations regarding program operations
Education
MSc IT - Information Technology
Sikkim Manipal University (Distance Education)
Bangalore, Karnataka05-2015
Spanish Language And Literature
Instituto Hispania
Bangalore05-2013
B.Sc Computers -
Sri Sai Baba National Autonomous Degree College
Anantapur05-2008
Board of Intermediate Education - M.P.C
K S R Govt Junior College
Anantapur05-2005
Board of Secondary Education -
KMGH School
Anantapur05-2003
Skills
- Spanish Interpreter/Translator
- JD Edwards Administrator
- DAS (Data Studio Access)
- JD Edwards OW, WS, AS400 and DAS Security
- Translation of Business Documents
- Live Translation
- Incident/Change Management
- SM9 (Service Manager9)
- IMS Reconciliation control
- Project Management
- Quality Analysis
- Quick Learner
Certification
- Moving to Cloud_Certificate
- Big Data Concepts Big Data Essentials_Certificate
- Fundamentals of Information Security_Certificate
- Building Customer Relationships in a Virtual Environment_Ceritificate
Accomplishments
- Got "Feather in My Cap" Certificate of Recognition, for giving immense contribution in SHELL- JDE support L1 team in Wipro Technologies.
- Got "ENU QUARTERLY EXCELLENCE AWARDS" for excellence, the spirit of 'going beyond the call of duty' & promoting a high-performance culture. Recognition for employees who are setting trends & benchmarks through their work commitment and dedication.
Disclaimer
I hereby declare that the above information and particulars are correct & true to the best of my knowledge and belief.
Affiliations
- Oracle Volunteer Club Member
Languages
Telugu
First Language
Spanish
Advanced (C1)
C1
English
Advanced (C1)
C1
Portuguese
Beginner
A1
Hindi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Principal Engineer
Oracle India Pvt Ltd
07.2023 - Current
Spanish Language Expert
IBM India
11.2017 - 12.2022
Spanish Consultant
Wipro Technologies
06.2016 - 11.2017
Spanish Consultant
Ernst & Young LLP
11.2015 - 06.2016
Senior Analyst - Spanish
SPi Technologies
12.2014 - 11.2015
Spanish - System Engineer
Wipro Technologies
07.2012 - 11.2014
Spanish Translator
RDT (Rural Development Trust) NGO
04.2009 - 06.2012
MSc IT - Information Technology
Sikkim Manipal University (Distance Education)
Spanish Language And Literature
Instituto Hispania
B.Sc Computers -
Sri Sai Baba National Autonomous Degree College
Board of Intermediate Education - M.P.C
K S R Govt Junior College
Board of Secondary Education -
KMGH School
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