SHIVALI BHANDAL
SAS NAGAR
Summary
Experienced professional seeking a challenging role in a reputable organization to utilize skills and contribute to its success. Proven track record in managing diverse projects and delivering high-impact results. Exceptional problem-solving skills and ability to collaborate seamlessly with cross-functional teams. Recognized for reliability and adaptability, consistently aligning with evolving business needs while maintaining a strong focus on achieving results.
Overview
12
12
years of professional experience
Work History
SR. ASSOCIATE OPERATIONS - ADMISSIONS
ESS GLOBAL PVT.LTD.
CHD, Punjab
01.2021 - Current
- Assessing documents for Australia, UK, New Zealand and Germany study visa applicants in accordance to their academic and professional background
- Maintaining & manage accurate information with regards to the student on the CRM as per the SOP’s provided
- Responsible for getting the applicant’s fee refund from the educational institutions in case of Visa refusal or application withdrawn
- Maintaining proper follow up with the processor and with the universities to deliver the offer letters within TAT
- Keeping updates regarding the recent changes in the entry criteria and admission process of Australian, UK, Germany and New Zealand Universities
- Calling the students and gathering complete details about the income and financials of the applicant, following with choosing best options in the universities located in their choice of country accordingly
- Demonstrate customer service, interpersonal and communication skills, with the ability to communicate across a diverse range of cultures
- Handle all enquiries pro-actively and in accordance with policies and procedures
- Effective maintenance and retention of student records and documentation
- Responsible for gathering knowledge about a range of study options for the VET and higher education
- Proofread, merge and format documents wherever required
- Guidance on CV, SOP and interviews
- Assist Admission Department as and when required
- Carry out independent research for new information and updates
VISA OFFICER
INDO AUZ INTERNATIONAL
MOHALI, Punjab
01.2017 - 12.2021
- Act as the single point of contact for clients with respect to queries and live cases
- Deliver case specific advice and implement practices specifically with regard to Canada permanent residence visa and Canada Work Visa
- Manage client records and documents, according to the guidelines, the processes, policies, etc
- Oversee the submission and completion of all documents and forms and make sure that everything is according to the timeline set
- Provide visa processing service for Australia, UK and Canadian visas: screening documentation, applications and files; Reviewing for completeness and accuracy; Identifying discrepancies; obtaining and reviewing data, scheduling appointments for visa interviews, submitting documents for online visa applications
- Provide a source of knowledgeable visa information and assistance to clients by emails, by telephone and in person
- Preparing SOPs for Australia, Canada and UK study visa
- Deal with client enquirers, including those of a more sensitive more complex nature, providing accurate advice on matters relating to assessments, visa processing and immigration requirements
- Regular follow-up about client status
- Maintaining daily report and income report
- Maintain strong working relationships with all clients and colleagues
- Fully responsible of all Immigration issues and operations, remaining up to date with any changes to legislation
ONLINE TUTOR – IELTS
Self-employeed
01.2018 - 02.2020
- Deliver live 1-on-1 IELTS Coaching classes to learners, students and professionals
- Prepare well for each class and solve doubts that the student has
- Create a learning environment and highly interactive sessions motivating the IELTS Trainees to pay attention in the class
- Outside class support to the students via chat when required
- Lesson plans prepared according to the requirements of the trainee
- Established strong rapport with students, fostering a positive and motivating learning environment.
- Utilized various online platforms and tools to deliver effective tutoring services for remote learners.
- Maintained confidentiality when working with students' personal information and grades.
IELTS TRAINER
KIWI CAREER AND EDUCATION CONSULTANTS (P) LTD.
MOHALI, Punjab
01.2013 - 12.2017
- Taught IELTS and Basic English to the students
- Made teaching plans for IELTS program
- Prepared and set tests, examination papers and exercises
- Marked and provided appropriate feedback to the students
- Incorporated authentic instructional strategies in daily lessons
- Provided necessary supplementary teaching materials
Education
TEFL DIPLOMA PROGRAM - 120 Hrs Basic Curriculum, 40 Hrs of Research Module, 60 Hrs of Specialization- Young learners Teachers Training
ASIAN COLLEGE OF TEACHERS
01.2021
GENERAL TRAINING - CLB9 (OVERALL – 7.5, LISTENING – 9.0, READING – 7.0, WRITING – 7.0, SPEAKING – 7.5)
IELTS (BRITISH COUNCIL)
01.2019
BACHELOR OF EDUCATION -
CHITKARA UNIVERSITY
01.2012
BACHELOR OF ARTS -
PANJAB UNIVERSITY
01.2008
Skills
- Workplace Management
- Documentation
- Record Keeping
- Innovative
- Organized
- Language Proficiency
- Leadership
- Critical Thinker
- Microsoft Office
- Team Work
- Time Management
- Adaptability
- Assessment strategies
- Self-discipline
- Digital literacy
- Online tools proficiency
- Motivational techniques
- Collaboration and teamwork
- Adaptable nature
- Problem-solving skills
- Research and analysis
- Confidence building
- Staff collaboration
- Records management
- Time management
- Critical thinking
Core Proficiencies
- Workplace Management
- Documentation
- Record Keeping
- Innovative
- Organized
- Language Proficiency
- Leadership
- Critical Thinker
- Microsoft Office
- Team Work
- Time Management
- Adaptability
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
SR. ASSOCIATE OPERATIONS - ADMISSIONS
ESS GLOBAL PVT.LTD.
01.2021 - Current
ONLINE TUTOR – IELTS
Self-employeed
01.2018 - 02.2020
VISA OFFICER
INDO AUZ INTERNATIONAL
01.2017 - 12.2021
IELTS TRAINER
KIWI CAREER AND EDUCATION CONSULTANTS (P) LTD.
01.2013 - 12.2017
GENERAL TRAINING - CLB9 (OVERALL – 7.5, LISTENING – 9.0, READING – 7.0, WRITING – 7.0, SPEAKING – 7.5)
IELTS (BRITISH COUNCIL)
BACHELOR OF EDUCATION -
CHITKARA UNIVERSITY
BACHELOR OF ARTS -
PANJAB UNIVERSITY
TEFL DIPLOMA PROGRAM - 120 Hrs Basic Curriculum, 40 Hrs of Research Module, 60 Hrs of Specialization- Young learners Teachers Training
ASIAN COLLEGE OF TEACHERS