Shivali Chandel

• Maintained payroll and benefits for employees in various locations
• Motivated employees through special events, incentive programs, and constructive feedback.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
• Managed employee disputes by employing conflict resolution techniques.
• Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
• Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
• Developed focused training programs, leadership pipeline and succession plans.
• Organized and led staff orientation programs and training to promote collaboration.
• Used technologically relevant digital systems to manage payroll and benefits programs.
• Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
• Educated employees on company policy and kept employee handbook current.
• Conducted company-wide town hall meetings to convey updates.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
• Handled all activities of employee cycle from onboarding to exit
• Handled operational and admin activities. Made WFH to WFO transition smooth.
• Finalised offices in different locations and ensured the set up is As per the requirements.

• Plan, develop and implement strategy for HR management and development (including recruitment and selection policy/practices, discipline, grievance, counseling, pay conditions, contracts, training and development, succession planning, moral and motivation, culture and attitude development, performance appraisal and quality management issues)
• Establish and maintain appropriate systems for measuring necessary aspects of HR development.
• Monitor, measure and report on HR issues, opportunities and development plans and achievement within agreed formats and timescales.
• Manage and maintain organizational structure.
• Manage and control departmental expenditure within agreed budgets.
• Liaise with other functional / departmental head so as to understand all necessary aspects and needs of HR development, and to ensure they are fully informed of HR objectives, purpose and achievements.
• Maintain awareness and knowledge of latest HR development theory and methods and provide suitable interpretation to directors, managers and staff within the organization.
• Contribute to the evaluation and development of HR strategy and performance in co-operation with the executive team.
• Ensure activities meet with and integrate with organizational requirement for quality management, health and safety and legal requirement.
• Audit and authenticate all documents related to legal, salary statements and distribution, policies etc.
• Plan for employee’s performance appraisal; develop tools for appraisal, job evaluation and development.
• Maintains the work structure by updating job requirements and job descriptions for all positions.
• Prepares employees for assignments by establishing and conducting orientation and training programs.
• Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
• Ensures discipline among employees; hear and resolve employee grievances; do counseling of employees
• Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements & maintaining records
• Maintaining management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Maintaining historical human resource records by designing a filing and retrieval system; keeping past and current records.
• Advertise staff vacancies, assess applications, interview applicants, administer selection tests, prepare reports and make recommendations to management about staff appointments.
• Maintain the personal records of employees on matters such as wages, superannuation, leave and training, and prepare associated management reports.
  Provide advice and information to management and employees on human resource policies and procedures, including equal opportunity, anti-discrimination and occupational health and safety programs
• Assist employees on work matters, career development, personal problems and industrial matters.
• Organize employee welfare services such as health insurance and social activities.
• Provide basic counseling to staff who have performance related obstacles.
• Provide advice and recommendations on disciplinary actions.
• Monitor scheduled absences such as holidays or travel and coordinate actions to ensure the staff absence has been adequately covered off to ensure continuity of services.
• Inform affected staff or residents of unexpected absences from work and coordinate actions ensuring the continuity of services
• Coordinate staff recruitment and selection process in order to ensure a timely organized and comprehensive procedure is used to hire staff.
• Develop and implement a human resources plan and personnel management policies and procedures
• Use sound judgement and perform independently while performing the duties of the human resource officer.
• Maintaining standards of conduct, be respectful, should possess cultural and political awareness and sensitivity .
• Implementation and lead the GPTW (Great Place to Work) certification for the company
• Implementation of HRMS for the Company.
• Spearheaded the company's talent acquisition and recruitment processes.
• Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
• Supported management and provided expert legal advice on disciplinary and grievance issues.
• Conducted employee onboarding and organised training & development initiatives.
• Oversaw the continual development and implementation of HR resource policies.
• Established an HR management system applicable to the entire company.
• Gathered and analysed data extensively to obtain useful HR metrics.
• Formulated the organisational chart, as well as job ranks and responsibilities.
• Set department budgets, controlling expenditures for optimum resource allocation.
• Organised staff development training based on team gaps and requirements.
• Guaranteed legal compliance throughout employee management.
• Developed HR strategies and initiatives, aligning with overall business strategy.

· Deliver high quality training that follows company methodology, and matches to the skills required by the corporate clients.

· Regularly coordinate with the Training Manager regarding all training activities and process steps.

· Enable the Counselor and Sales Officer to be more independent sales people.

· Manage the early assessment process and implement growth plan for students, so their skills can meet needs of the corporate clients.

· Ensure that each student meets the requirements as per the Client Skill Matrix.

· Work with the Regional Placement Manager in mid and final assessments to gauge employability of students.

· Counsel students regularly to ensure fewer dropouts and greater acceptance of placement opportunities.

· Engage with students and their parents and provide feedback on student’s progress and learning.

· Work with Training manager to incorporate student feedback into future processes and content.

· Occasionally support and provide training demos for large colleges, partners and villages.

· Provide regular feedback to the Training Manager on training content and the need for local customization.

· Conducting corporate Trainings.

• Assisting and supporting the management by meeting and communicating with visitors, prospective parents, general public and others.
• Establishing contacts with interested parents, prospective parents etc.
• Explain in detail the various CL products to the student.
• And resolve the doubts and queries of the students.
• Timely and effective follow ups with the enquiries in order to meet the sales target and Handling telephonic enquiries.
• Effective handling of students grievances & answering their queries.
• And Ensure Satisfaction and clarity of the student on the products of CL.
• Handling of complete ERP operations.
• Handling Petty cash for the center and handling all sales transaction for the center.
• Keeping track of competitor’s marketing activities, pricing ,strategies etc.
• Handling material indents for the center Ø Worked as Trainer with