Hi, I’m
Shivali Shinde
Mumbai
Summary
Conscientious Associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
5
years of professional experience
1
Certification
Work History
State Bank of IndiaMumbai
Associate
12.2018 - Current
Job overview
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Generated reports detailing findings and recommendations.
- Responsible for achieving daily payment clearing targets.
- Handled sensitive administration payments and their prompt clearance.
- Managed 30 customers per day during COVID times.
AccentureMumbai
Application Development Associate
08.2017 - 08.2018
Job overview
- Collaborated with engineers, system analysts, and programmers regarding project capabilities and limitations to deliver optimal functionality.
- Provided code maintenance and system upgrades to maximize performance.
- Resolved system test and validation problems to provide normal program functioning.
- Participated in design and planning exercises for future software rollouts.
Education
Symbiosis Institute For Distance LearningPune
MBA from International Finance
08.2023
Vivekananda Education Society’s Institute OfTechnologyMumbai
B.E from Computers
07.2017
University Overview
GPA: 8.26
Swami Vivekanand CollegeMumbai
HSC
07.2013
University Overview
GPA: 85.17
St. Anthonys Girls High SchoolMumbai
SSC
07.2011
University Overview
GPA: 97.45
Skills
- Verbal and Written Communication(IELTS- 75/10)
- Analytical Mindset
- Ability to Work Under Pressure
- Strong Interpersonal Relationship Management
- Sales and negotiation
- Market Awareness
- Team player
- Customer Service Management
- Consumer Banking
- Giving Presentations
Accomplishments
- Achieved T+0 TAT through effectively helping with MANDATE clearing.
- Awarded AAA for 2 years consecutively.
- Awarded GEM/STAR for the year.
Additional Information
- Experience in Commercial Banking with penchant for International Finance.
- Cleared various Banking Certifications in the domain of KYC/Finance/Economics.
- Team player with distinguished command over language.
Certification
- JAIIB, IIBF - Until Cancelled.
- CAIIB,IIBF- Until Cancelled.
- KYC,IIBF-Until Cancelled.
Languages
English
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Associate
State Bank of India
12.2018 - Current
Application Development Associate
Accenture
08.2017 - 08.2018
Symbiosis Institute For Distance Learning
MBA from International Finance
Vivekananda Education Society’s Institute OfTechnology
B.E from Computers
Swami Vivekanand College
HSC
St. Anthonys Girls High School
SSC
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