Shivali srivastava
Sultanpur
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Teleperformance Global Services Private Limited
Mohali
2023.08 - 2024.05
- Identified opportunities to improve customer service procedures using technology solutions.
- Developed processes for efficient handling of customer inquiries.
- Monitored customer emails and responded in a timely manner to inquiries.
- Provided technical assistance to customers through online chat or telephone support.
Customer Success Associate
Tech Mahindra
Noida
2022.07 - 2023.02
- Developed and maintained positive relationships with customers through effective communication.
- Responded promptly to customer inquiries via phone, email or chat.
- Provided comprehensive customer support and troubleshooting assistance to customers.
Education
MBA - Human Resources Management
NMIMS
Mumbai 2024-01
BBA -
United Institue of Managment
Allahabad2020-01
GED -
Nios
Allahabad2016-01
High School Diploma -
Girls High School And College
Allahabad2014-01
Skills
- Customer Service Excellence: Ability to provide empathetic and effective support, ensuring customer satisfaction and loyalty.
- Communication: Strong verbal and written communication skills, with a talent for explaining complex information clearly.
- Problem-Solving: Adept at analyzing issues and finding practical solutions quickly and effectively.
- Team Collaboration: Experienced in working collaboratively with team members to achieve common goals.
- Multitasking: Capable of managing multiple tasks and priorities in a fast-paced.
- Simultaneous Chats: Managing multiple chat conversations effectively without compromising quality.
- Task Prioritization: Balancing chat support with other responsibilities, such as following up on tickets or handling
- Email Platforms: Familiarity with email management tools.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Customer Service Associate
Teleperformance Global Services Private Limited
2023.08 - 2024.05
Customer Success Associate
Tech Mahindra
2022.07 - 2023.02
MBA - Human Resources Management
NMIMS
BBA -
United Institue of Managment
GED -
Nios
High School Diploma -
Girls High School And College
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