Shivam
Gurgaon
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Logistics Executive
Fablestreet Lifestyle
Gurgaon
01.2024 - Current
- Led the implementation of a new warehouse management system to streamline operations across multiple warehouses.
- Conducted regular reviews of existing procedures and practices in order to identify opportunities for improvement.
- Collaborated with cross-functional teams to ensure timely delivery of products and services.
- Coordinated with supply chain and logistics teams to ensure timely order fulfillment and delivery.
- Managed day-to-day operations of e-commerce platform, ensuring seamless functionality and user experience.
- Resolved escalated issues between customers and agents promptly and professionally.
- Reviewed customer complaints, identified root causes of problems and implemented corrective actions accordingly.
- Managed daily outbound call operations and monitored team performance to ensure quality service delivery.
- Mentored new employees and provided hands-on training to prepare workers for job tasks and enhance team performance.
Operations Executive
Healthkart
Gurgaon
02.2023 - Current
- Communicated with departmental leaders to identify and solve daily operations issues.
- Monitored external and internal service providers.
- Created and updated operational documents and database records.
- Reviewed operations performance reports to drive improvements.
- Managed product deliveries by working closely with logistics team and addressing recurrent roadblocks with new tactics.
Dispatch Executive
Healhkart
Gurgaon
06.2022 - 08.2022
- Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
- Prepared daily work and run schedules.
- Managed all Dispatch related activities.
Operations Supervisor
Flipkart
Gurgaon
12.2020 - 06.2022
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Built strong operational teams to meet process and production demands.
Store Supervisor
Wizcure Pharma
Gurgaon
04.2019 - 07.2020
- Received store deliveries and transported items to correct facility locations.
- Tracked inventory and conducted cycle counts to maintain accurate records.
Education
DCAA (Diploma In Computer Application And And Accounting) -
RGCSM (Rajeev Gandhi Computer Shaksharta Mission)
Bhiwadi (Rajasthan)10.2017
12th - Commerce
Govt. Sr. Sec. School,
Tauru(Mewat)03.2017
10th -
KLV High School
Rathiwas 03.2015
Bachelor of Commerce -
Govt. College Kharkhara
Kharkhara, Dharuhera(Rewari)Skills
- Team Leadership
- Operations Management
- Decision Making
- Performance Evaluation and Monitoring
- Employee Motivation
- Excel Knowledge and Internet Uses
- Experience of Warehousing and Supply Chain Management
Languages
Hindi
First Language
English
Intermediate
B1
Additional Information
- Address - VPO - Rathiwas (Rajput), Teh - Tauru, Pincode- 122105, Gurugram (Haryana)
- Date of Birth - 4th October 1999.
- Marital Status - Single
- Father's Name - Shri Rajkumar
- Mother's Name - Narayana Shri
Timeline
Logistics Executive
Fablestreet Lifestyle
01.2024 - Current
Operations Executive
Healthkart
02.2023 - Current
Dispatch Executive
Healhkart
06.2022 - 08.2022
Operations Supervisor
Flipkart
12.2020 - 06.2022
Store Supervisor
Wizcure Pharma
04.2019 - 07.2020
DCAA (Diploma In Computer Application And And Accounting) -
RGCSM (Rajeev Gandhi Computer Shaksharta Mission)
12th - Commerce
Govt. Sr. Sec. School,
10th -
KLV High School
Bachelor of Commerce -
Govt. College Kharkhara
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