SHIVAM
Application/Production Support Engineer
Bengaluru,KA
Summary
Boasting over 8 years of experience in the IT industry, this dedicated and seasoned professional specializes in Production Support. Experienced with diagnosing and resolving application issues efficiently. Utilizes technical expertise and customer service skills to ensure system functionality and user satisfaction. Strong understanding of problem-solving methodologies and team collaboration dynamics.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
PRODUCTION SUPPORT TECHNICIAN –II
FIS PAYMENT SOLUTIONS AND SERVICES PVT. LTD
Bengaluru
3 2022 - Current
- Addressing the issue and resolve with respective stack holders on incident calls and troubleshooting calls.
- Validating required setup in Linux server and Setup GTM Application and worked on GTM upgrade activity.
- Ensuring the 24/7 services availability and health checkup DB servers.
- Support the OS patching activity and Fast Failover activities on every month.
- Support the DRE activities and ensure successful DRE for every Quarter.
- Taking interrupt,TPRESTART,Nmon,Poll crit ,Scan crit ,Perfom to analyze system performance and DB performance.
- Support NEFT/RTGS UTR stuck issues and restore services.
- Check replication for all secondary servers and ensured data in sync state.
- Rebuild the corrupted DB servers and enabling replication.
- Maintain File system space to complete EOD activities.
- Running Reorg and Truncate on applications to maintain the services.
- Raising Change Request and coordinate with teams to implement the CR on time.
- Raise NARF request to enable required port between servers.
- Taking Backup and doing refresh on pre environment.
- Patching activity, DC and DR activity
- Analyzing the logs and log rotation in Linux.
- Managing and scheduling the jobs using Cron job.
- Working on Prod Internal and External Servers Web Servers
- Handling P2,P3,P4 Tickets from Stage and Prod Environment
- Writing Bash shell script for task automations and executing the script in Cron job.
APPLICATION SUPPORT EXECUTIVE
SCHAWK INDIA PVT LTD
Chennai
07.2019 - 03.2022
- Provide user access for Tornado Application.
- Supported for XML Generation issues like missing source xml,tag missing, network glitch issues. Missing issues.Wip path, template mismatching.
- Checking input files in PO Monitor message log at Websphere.
- Add category name for create new project template.
- Add new elements to mapping the new projects .
- Compare XML between source XML ,tornado generated XML and Exported XML.
- Restarting tomcat and checking errors using PSI logs.
- Generate tornado utilization report for weekly and monthly basis.
- Checking data issue in database using sql query.
- Generate Cherwell Report for monthly basis.
- Relink the element mapping in GS1 Xml to export the exported XML
- Supported File Transfer issue between Mass Transits.
- Created FTP Account, Contact name and Hot Folder name for File Transfer.
- Supported to clients for crating user account and provide QC Access for approval.
- Checking deliverables error and cancel the workflow for user submit new job.
- Checking SAP data missing error like File name, PDF compatibility, Color information.
- Uploading color books for github using Packz application.
Application Support Engineer
CMS IT SERVICES PVT LTD
Bengaluru
08.2018 - 07.2019
- Providing production environment support.
- Completing troubleshooting of core banking service related issue.
- Daily backup from host servers & refreshing the environments.
- Good experience on Tomcat Restart and Deployment in PROD and PRE-Environment.
- Configuring and Administering the Tomcat Servers and JVM.
- Perform EOD Operations and Resolving Bank request queries like File process, services Restarts.
- Perform Refresh Activity production to Pre environment.
- Developed comprehensive documentation for various applications, facilitating seamless knowledge transfer among team members.
PRODUCTION SUPPORT ENGINEER
PiTREE CONSULTANCY SERVICES PVT LTD
Bengaluru
11.2016 - 07.2018
- Deployment in PROD and PRE-Environment.
- Addressing the alerts on command center callS.
- Monitor Application servers, network using monitoring tool KIBANA.
- DAYEND and Bank Operations
- Perform EOD Operations and Resolving Bank request queries like File process, services Restarts.
- Perform Refresh Activity production to Pre environment.
- Taking Profile Backup and code backup.
- Restart services like ACH, NEFT/RTGS, IMPS, Clearing services.
- Checking SMS log ,SCA error, ATM CAF File Movement, Generate MIS extracts.
- Treasury Applications, DR EOD operations.
- Improved production efficiency by identifying and troubleshooting issues in a timely manner.
Education
Bachelor of Engineering - Electrical Engineering
SCSVMV UNIVERSITY
CHENNAI 08.2010 - 05.2014
Skills
Webservers: ApacheTomcat
Timeline
APPLICATION SUPPORT EXECUTIVE
SCHAWK INDIA PVT LTD
07.2019 - 03.2022
Application Support Engineer
CMS IT SERVICES PVT LTD
08.2018 - 07.2019
PRODUCTION SUPPORT ENGINEER
PiTREE CONSULTANCY SERVICES PVT LTD
11.2016 - 07.2018
Bachelor of Engineering - Electrical Engineering
SCSVMV UNIVERSITY
08.2010 - 05.2014
PRODUCTION SUPPORT TECHNICIAN –II
FIS PAYMENT SOLUTIONS AND SERVICES PVT. LTD
3 2022 - Current
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