Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Awards
Certification
Interests
Internships
Timeline
Generic
Shivam Bali

Shivam Bali

Operations Management

Summary

Experienced Operations Manager with a successful tenure at Saaiesh Group (June 2021 to January 2024), adept at developing and aligning operational strategies with company objectives. Proven track record in resource management, process improvement, and team leadership. Skilled in overseeing budgets, implementing cost-saving measures, and ensuring compliance with quality standards. Proficient in logistics management, purchases and procurement, stakeholder communication, and risk mitigation. Demonstrated ability to collaborate with finance departments, control operational expenses, and contribute to financial forecasts. Strong background in facilities management, marketing coordination, and utilizing data-driven insights for decision-making. Recognized for maintaining open communication with other departments and promptly addressing operational issues raised by stakeholders. My versatile skill set and commitment to excellence position me as a valuable asset for driving operational efficiency and achieving organizational success. Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

5
5
years of professional experience
4
4
Certifications

Work History

Operations Manager

Saaiesh Group
6 2021 - 1 2023
  • As the Operations Manager at Saaiesh Group in India from June 2021 to January 2023, I was responsible for overseeing all aspects of the company's operations
  • This included managing a team of employees, coordinating with other departments, and ensuring efficient and effective processes were in place.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Support Executive

Busy Infotech Pvt Ltd
08.2017 - 02.2019
  • During my time as a Support Executive at Busy Infotech Pvt Ltd in India, I gained valuable experience in providing technical support to customers and clients
  • I was responsible for troubleshooting and resolving issues related to our software products, as well as providing excellent customer service through phone and email communication.
  • Managed high-volume support tickets effectively, prioritizing urgent cases and delegating to team members when necessary.
  • Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.

Education

MBA in Marketing

Sikkim Manipal University
Delhi
04.2001 -

BBA

Guru Gobind Singh Indraprastha University
New Delhi, India
2017

12th Class (Commerce)

Modern International School
New Delhi, India
2014

10th Class

Sanjeevani Public School
New Delhi, India
2012

Skills

Communication

Personal Information

  • Place of Birth: New Delhi
  • Date of Birth: 22/09/1996

Languages

English
Hindi

Awards

  • Best Student Award in Graduation
  • State & National Level Gold Winner
  • Black Belt 1st Dan from Tang Soo Do Federation of India
  • Contributed to the overall success of the support team

Certification

CPD Diploma in Fitness By Fab Academy,California United States

Interests

Reading

Travelling

Driving

Internships

Trainee At Vivanta By Taj Dwarka, New Delhi.

Learnt that the guests have best possible experience by trouble-shooting and resolving all billing-related disputes & taken a knowledge of all phases of Accounts Payable,
Receivable and department budget.

Timeline

Digital Marketing

09-2021

Sports Nutrition

07-2021

CPD Diploma in Fitness By Fab Academy,California United States

05-2021

Fundamentals OF Digital Marketing by Google

07-2020

Support Executive

Busy Infotech Pvt Ltd
08.2017 - 02.2019

MBA in Marketing

Sikkim Manipal University
04.2001 -

Operations Manager

Saaiesh Group
6 2021 - 1 2023

BBA

Guru Gobind Singh Indraprastha University

12th Class (Commerce)

Modern International School

10th Class

Sanjeevani Public School
Shivam BaliOperations Management