Shivam Bamane
Offshore Delivery Lead
Kolhapur
Summary
Skilled project management focused on maximizing team efficiency and productivity with proactive cross-functional communication and organized approach. Demonstrated performance record of accomplishing projects on time and under budget over 6-year career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Offshore Delivery Lead
Manorama Infosolutions Private Limited
Kolhapur
2022.11 - Current
- Examined source data to issue recommendations for change.
- Configured HIMS system with focus on time, benefits and organizational management.
- Developed diagrams to describe and lay out logical operational steps.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Reviewed and tested plans and criteria to meet functional and technical requirements.
- Assembled and participated in requirement-gathering sessions to define and document functional specs, configurations, enhancements and custom reports.
Project Manager
Reapmind Innovation private limited
Kolhapur
2020.10 - 2022.11
- Supervised activities of teams engaged in development and testing to ensure operational efficiency
- Scheduled assignments, monitored, reviewed and report project status regularly in order to manage project risks and ensured successful project delivery and implementation.
- Guided team and created vision for team, provided subject matter training for focused areas, motivated and inspired team members through effective and timely feedback and recognition for high performance
- Took end-to-end bottom line responsibility for Project
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making
- Executed on-time, under-budget project management on complex issues for senior leadership
- Proactively identified and solved complex problems that impacted management and business directions
- Planned and executed meetings, lunches and events for groups of 40 to 50
- Wrote and updated manual test cases, maintaining optimal organisation for team productivity.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Provided technical and analytical support for software application development, troubleshooting and repairs.
- Installed software products for end-users, as well as training on new applications when required.
- Independently managed projects from start to finish, including implementation and support, without difficulty.
- Collaborated with all key stakeholders to understand client's anticipated outcome for product testing.
Account Manager ( Project management)
Livehealth
Pune
2019.06 - 2020.09
- Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
- Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
- Coordinated engineering team for LIMS projects in development Gathered requirements for ongoing projects and organized details for management use.
- Comfortably completed multiple stakeholder requirements, efficiently managing LIMS development through to completion, increasing stakeholder satisfaction.
- Supervised the activities of teams engaged in development and testing to ensure operational efficiency
- Scheduled assignments, monitored, reviewed and report project status regularly in order to manage project risks and ensured successful project delivery and implementation.
- Guided team and created a vision for the team, provided subject matter training for focused areas, motivated and inspired team members through effective and timely feedback and recognition for high performance
- Took end-to-end bottom line responsibility for a Project
IMPLEMENTATION ENGINEER ( ERP implementation)
Manorama Infosolutions private limited
Kolhapur
2017.07 - 2019.05
- Managed up to 7 key projects at once in high-pressure environments, while maintaining outstanding quality and on-time submission
- Collected and distributed project materials at key points
- Prepared presentations for customers detailing project scope, progress and results
- Motivated others to achieve outstanding results within the project development and implementation through daily meetings
- Designed, planned, created, implemented and monitored all aspects of the project
- Consulted with clients to better understand their needs, goals, requirements and determine the best course of action
- Strategically increased productivity through various process improvement implementation
- Aided senior leadership during executive decision-making process by delivering weekly compliance reports to identify process improvement or corrective action
- Worked on software project design
- Communicated with development team to discuss customer requirement and set the timeline Set UAT sessions with customer
- Managed product training (on desk/ classroom) to customer after completion of product development
CUSTOMER SUPPORT ASSOCIATE
Maersk Line
Pune
2016.05 - 2017.06
- Obtained 100 % customer satisfaction score within department Assisted in supervising other teammates to achieve daily targets
- Identified needs of customers promptly and efficiently
- Managed training program for new hires
- Recorded and resolved 150 transactions daily
- Helped less experienced staff manage daily assignments
- Escalated customer concerns and requirements to supervisors
- Forwarded high level customer request (E.g
- Discounts, waiver and critical queries) to higher management and took follow-up
- Created the report of converted and non-converted quotes from sales team and taking the approval of negotiation for non-converted quotes
CUSTOMER SUPPORT EXECUTIVE
Tech Mahindra Ltd
Pune
2015.04 - 2016.05
- Prevented key account losses by researching discrepancies for corrective action
- Set up repair appointments with Team Leaders to meet customer needs and resolve key concerns
- Provided detailed monthly departmental reports and updates to senior management
- Suggested productive insights to maximize customer satisfaction
- Answered customer requests with friendly, knowledgeable service and support
- Worked in special projects through effective emergency resolution
- Completed research on complex problems and resolved issues efficiently
- Enhanced customer satisfaction ratings by managing all client inquires through resolution
- Addressed negative customer feedback immediately
- Core Qualifications
- Change management Customer Service Customer Support Product Delivery People Management Team Management Negotiation Requirement gathering
- Training Delivery Client relationships
- Systems implementation Project management Project monitoring Team coordination CRM system
- Natural leader
Education
M.C.A - Computer Software
Institute of Management And Career Development
Pune, MH 2011.01 -
BCA - Computer Software
Shri Shahaji Chhatrapati Mahavidyalaya
Kolhapur 2008.01 -
Skills
Project configurationundefined
Accomplishments
- Completed Agile crash course
- Completed Intensive speaking crash course
- Won best project manager award last year
Timeline
Offshore Delivery Lead
Manorama Infosolutions Private Limited
2022.11 - Current
Project Manager
Reapmind Innovation private limited
2020.10 - 2022.11
Account Manager ( Project management)
Livehealth
2019.06 - 2020.09
IMPLEMENTATION ENGINEER ( ERP implementation)
Manorama Infosolutions private limited
2017.07 - 2019.05
CUSTOMER SUPPORT ASSOCIATE
Maersk Line
2016.05 - 2017.06
CUSTOMER SUPPORT EXECUTIVE
Tech Mahindra Ltd
2015.04 - 2016.05
M.C.A - Computer Software
Institute of Management And Career Development
2011.01 -
BCA - Computer Software
Shri Shahaji Chhatrapati Mahavidyalaya
2008.01 -
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