Shivam Bamane
Offshore Delivery Lead
Kolhapur
Summary
Skilled project management focused on maximizing team efficiency and productivity with proactive cross-functional communication and organized approach. Demonstrated performance record of accomplishing projects on time and under budget over 6-year career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Offshore Delivery Lead
Manorama Infosolutions Private Limited
Kolhapur
11.2022 - Current
- Examined source data to issue recommendations for change.
- Configured HIMS system with focus on time, benefits and organizational management.
- Developed diagrams to describe and lay out logical operational steps.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Reviewed and tested plans and criteria to meet functional and technical requirements.
- Assembled and participated in requirement-gathering sessions to define and document functional specs, configurations, enhancements and custom reports.
Project Manager
Reapmind Innovation private limited
Kolhapur
10.2020 - 11.2022
- Supervised activities of teams engaged in development and testing to ensure operational efficiency
- Scheduled assignments, monitored, reviewed and report project status regularly in order to manage project risks and ensured successful project delivery and implementation.
- Guided team and created vision for team, provided subject matter training for focused areas, motivated and inspired team members through effective and timely feedback and recognition for high performance
- Took end-to-end bottom line responsibility for Project
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making
- Executed on-time, under-budget project management on complex issues for senior leadership
- Proactively identified and solved complex problems that impacted management and business directions
- Planned and executed meetings, lunches and events for groups of 40 to 50
- Wrote and updated manual test cases, maintaining optimal organisation for team productivity.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Provided technical and analytical support for software application development, troubleshooting and repairs.
- Installed software products for end-users, as well as training on new applications when required.
- Independently managed projects from start to finish, including implementation and support, without difficulty.
- Collaborated with all key stakeholders to understand client's anticipated outcome for product testing.
Account Manager ( Project management)
Livehealth
Pune
06.2019 - 09.2020
- Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
- Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
- Coordinated engineering team for LIMS projects in development Gathered requirements for ongoing projects and organized details for management use.
- Comfortably completed multiple stakeholder requirements, efficiently managing LIMS development through to completion, increasing stakeholder satisfaction.
- Supervised the activities of teams engaged in development and testing to ensure operational efficiency
- Scheduled assignments, monitored, reviewed and report project status regularly in order to manage project risks and ensured successful project delivery and implementation.
- Guided team and created a vision for the team, provided subject matter training for focused areas, motivated and inspired team members through effective and timely feedback and recognition for high performance
- Took end-to-end bottom line responsibility for a Project
IMPLEMENTATION ENGINEER ( ERP implementation)
Manorama Infosolutions private limited
Kolhapur
07.2017 - 05.2019
- Managed up to 7 key projects at once in high-pressure environments, while maintaining outstanding quality and on-time submission
- Collected and distributed project materials at key points
- Prepared presentations for customers detailing project scope, progress and results
- Motivated others to achieve outstanding results within the project development and implementation through daily meetings
- Designed, planned, created, implemented and monitored all aspects of the project
- Consulted with clients to better understand their needs, goals, requirements and determine the best course of action
- Strategically increased productivity through various process improvement implementation
- Aided senior leadership during executive decision-making process by delivering weekly compliance reports to identify process improvement or corrective action
- Worked on software project design
- Communicated with development team to discuss customer requirement and set the timeline Set UAT sessions with customer
- Managed product training (on desk/ classroom) to customer after completion of product development
CUSTOMER SUPPORT ASSOCIATE
Maersk Line
Pune
05.2016 - 06.2017
- Obtained 100 % customer satisfaction score within department Assisted in supervising other teammates to achieve daily targets
- Identified needs of customers promptly and efficiently
- Managed training program for new hires
- Recorded and resolved 150 transactions daily
- Helped less experienced staff manage daily assignments
- Escalated customer concerns and requirements to supervisors
- Forwarded high level customer request (E.g
- Discounts, waiver and critical queries) to higher management and took follow-up
- Created the report of converted and non-converted quotes from sales team and taking the approval of negotiation for non-converted quotes
CUSTOMER SUPPORT EXECUTIVE
Tech Mahindra Ltd
Pune
04.2015 - 05.2016
- Prevented key account losses by researching discrepancies for corrective action
- Set up repair appointments with Team Leaders to meet customer needs and resolve key concerns
- Provided detailed monthly departmental reports and updates to senior management
- Suggested productive insights to maximize customer satisfaction
- Answered customer requests with friendly, knowledgeable service and support
- Worked in special projects through effective emergency resolution
- Completed research on complex problems and resolved issues efficiently
- Enhanced customer satisfaction ratings by managing all client inquires through resolution
- Addressed negative customer feedback immediately
- Core Qualifications
- Change management Customer Service Customer Support Product Delivery People Management Team Management Negotiation Requirement gathering
- Training Delivery Client relationships
- Systems implementation Project management Project monitoring Team coordination CRM system
- Natural leader
Education
M.C.A - Computer Software
Institute of Management And Career Development
Pune, MH 01.2011 -
BCA - Computer Software
Shri Shahaji Chhatrapati Mahavidyalaya
Kolhapur 01.2008 -
Skills
Project configurationundefined
Accomplishments
- Completed Agile crash course
- Completed Intensive speaking crash course
- Won best project manager award last year
Timeline
Offshore Delivery Lead
Manorama Infosolutions Private Limited
11.2022 - Current
Project Manager
Reapmind Innovation private limited
10.2020 - 11.2022
Account Manager ( Project management)
Livehealth
06.2019 - 09.2020
IMPLEMENTATION ENGINEER ( ERP implementation)
Manorama Infosolutions private limited
07.2017 - 05.2019
CUSTOMER SUPPORT ASSOCIATE
Maersk Line
05.2016 - 06.2017
CUSTOMER SUPPORT EXECUTIVE
Tech Mahindra Ltd
04.2015 - 05.2016
M.C.A - Computer Software
Institute of Management And Career Development
01.2011 -
BCA - Computer Software
Shri Shahaji Chhatrapati Mahavidyalaya
01.2008 -
Similar Profiles
Gururaj NimbaragiGururaj Nimbaragi
Manager - IT Infrastructure Security & Datacenter at Manorama Infosolutions Pvt. Ltd.,Manager - IT Infrastructure Security & Datacenter at Manorama Infosolutions Pvt. Ltd.,
Snehal KoliSnehal Koli
Sr. Business Development Associate at Manorama Infosolutions Pvt.Ltd.Sr. Business Development Associate at Manorama Infosolutions Pvt.Ltd.
Dipak ShrivastavDipak Shrivastav
Senior Store Manager at Unicorn Infosolutions Private LimitedSenior Store Manager at Unicorn Infosolutions Private Limited