SHIVAM BHADRI

Senior Technical Support Engineer with extensive experience in providing IT support and technical assistance. Demonstrated expertise in troubleshooting, system performance monitoring, and application support across various platforms, including Windows Server and Linux. Proven ability to manage and resolve complex technical issues using tools such as Remedy, Guacamole, AirWatch, and Bomgar. Adept at handling network configuration, Active Directory management, and customer service, with a focus on patience and empathy. Skilled in developing knowledge base articles for efficient problem resolution, and training staff to enhance technical proficiency. Career goals include leveraging technical skills to enhance user experience and drive operational efficiency within a dynamic organization.

• I worked for seven months in support.
• Interpreted customer needs and provided appropriate solutions in an efficient manner.

• Contract with Team Lease Payroll.
• Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
• Conducted regular audits of payroll records to ensure accuracy and compliance.

• Worked for 1 year (3 months)
• Contract with encore payroll

• Company Overview: an HCL Technologies Company
• An HCL Technologies Company
• Worked for 1 year (5 months)

• Worked for 1 year (9 months)