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SHIVAM BINDRA
Sales & Customer Success Leader
Gurgaon
Summary
Versatile leader with over 6 years experience in high-stakes environments, seeking to transition into new field. Developed skills in strategic planning and operational management within fast-paced, results-driven settings. Excels in implementing growth strategies and fostering collaborative team cultures to drive success.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Vice President - Sales
Legistify Services
Gurgaon
04.2021 - Current
- Developed and executed sales strategies to achieve revenue and profit objectives for the company's products and services
- Collaborate with other departments to ensure effective coordination and alignment of sales activities with the overall company objectives
- Represented the organisation at industry conferences and events.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Implemented a 'lean' approach to product development to improve delivery timelines and overall client value.
- Successfully closed clients such as Chola MS General Insurance, IFFCO Tokio, SBI General, ICICI Lombard, Poonawala Fincorp, and Carat Lane etc contributing to a 30% increase in Monthly Recurring Revenue (MRR).
- Managed marketing budgets efficiently, consistently achieving cost-effective results and ROI improvements
- Cultivated strategic partnerships and collaborations to expand the reach of marketing campaigns and increase brand visibility within the industry
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Managed a team of 25 associates, including presales specialists, sales managers, and key account managers.
Manager - Sales & Account Management
MyAdvo TechServe Pvt Ltd
Gurgaon
02.2020 - 02.2021
- Proactively initiate communication and conduct regular follow-ups with an average of 50 clients, nurturing relationships to effectively move opportunities through the sales funnel and achieve a 100% account retention rate.
- Providing regular updates, and managing the Master Information Sheets to clients, ensuring accurate data logging and readily available information for all stakeholders.
- Oversee account management and reconciliations for 50 clients, guaranteeing smooth cash flow and financial accuracy.
- Managing inter-functional processes & relationships for seamless execution to accomplish the Company goals and achieve Business targets
- Identify and pursue new sales and business opportunities within existing client accounts.
- Successfully onboard 20 new corporate clients annually, implementing effective strategies to generate new business and expand the company's portfolio.
Senior Relationship Manager
ICICI Securities
04.2019 - 01.2020
- Analysing information and preparing plans best suited to individual clients' requirements
- Running the sales & marketing operations
- Accountable for increasing sales growth
- Driving sales initiatives to achieve business goals
- Interaction with current client base for advisory on various financial products
- Developing and establishing a relationship with clients by giving them timely and updated recommendations, and reviews, and managing their investment portfolio
- Maintaining MIS on a regular basis
Business Development Intern
JLL India
02.2018 - 05.2018
- Worked in the Retail Division of JLL and understood the leasing process of brand and revenue generation
- Worked closely with clients to understand their requirements in different cities in India
- Schedule meetings with landlords to explain the client's requirements
- Worked with Big Shot retailers to help to open their new stores in various parts of the country
- Developed Negotiation and liaison skills
Sales Executive
Summit Information Technologies
06.2013 - 06.2014
- Learnt the dynamics of the industry and its growth pattern along with changing environment towards digital media and best of all, learning effective customer interactions
- Cultivated and managed relationships with key clients
- Met existing customers to review current services level and expand add-on sales opportunities
- Worked closely with clients to identify their needs and challenges
Education
PGPM & MBA - Marketing
ICFAI Business School
Gurgaon 06.2017 - 06.2019
BA (Hons) - Political Science
Shaheed Bhagat College
Delhi, India 07.2014 - 06.2017
HSC -
Lancers Convent
Delhi 04.2012 - 04.2013
Skills
- Presales & Technical Proposals
- Product Marketing & Sales Presentations
- Product Demonstration & Proof of Concept (POC)
- Customer Relationship Management & Product Support
- Customer Experience Enhancement
- Strategic Business Development & Lead Generation
- Key Account Management & Market Intelligence
- Sales Forecasting & New Product Promotions
- Team leadership
- SAAS Sales
Proposal writing
Sales and marketing leadership
Event networking
Account management
Contract negotiation
Client relationship building
Partnerships and affiliations
Revenue cycle management
Corporate branding
Software
Microsoft Excel
Generative AI (Gen AI)
Timeline
Vice President - Sales
Legistify Services
04.2021 - Current
Manager - Sales & Account Management
MyAdvo TechServe Pvt Ltd
02.2020 - 02.2021
Senior Relationship Manager
ICICI Securities
04.2019 - 01.2020
Business Development Intern
JLL India
02.2018 - 05.2018
PGPM & MBA - Marketing
ICFAI Business School
06.2017 - 06.2019
BA (Hons) - Political Science
Shaheed Bhagat College
07.2014 - 06.2017
Sales Executive
Summit Information Technologies
06.2013 - 06.2014
HSC -
Lancers Convent
04.2012 - 04.2013
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