SHIVAM BINDRA
Gurgaon
Summary
Results-driven Sales and Customer Success Leader with 6+ years of experience driving revenue growth and market expansion in fast-paced B2B environments. Proven expertise in building and mentoring high-performance teams, securing enterprise-level clients, and implementing strategic initiatives that increase Monthly Recurring Revenue (MRR) by over 30%. Adept at strategic planning, key account management, and leveraging technology, including Generative AI, to optimise sales processes and enhance productivity.
Overview
8
8
years of professional experience
Work History
Vice President - Growth & Customer Success
Legistify Services
Gurgaon
04.2021 - Current
- Achieved revenue and profit objectives by executing effective sales strategies for products and services.
- Coordinated with various departments to ensure alignment of sales activities with overall goals.
- Acted as representative at industry conferences, promoting organizational presence.
- Collaborated with senior management on strategic initiatives and long-term vision development.
- Enhanced delivery timelines through implementation of lean product development methodologies.
- Secured clients like SBI General, IDBI Bank, Fibe, Titan, Apollo Health & Lifestyle, ICICI Lombard, HDF ERGO, driving 30% growth in Monthly Recurring Revenue.
- Optimized marketing budget management for improved ROI and cost efficiency.
- Built strategic partnerships to increase marketing campaign reach and industry visibility.
- Implemented feedback mechanisms to gather team and software insights for continuous improvement.
Manager - Sales & Account Management
MyAdvo TechServe Pvt Ltd
Gurgaon
02.2020 - 02.2021
- Proactively initiate communication and conduct regular follow-ups with an average of 50 clients, nurturing relationships to effectively move opportunities through the sales funnel and achieve a 100% account retention rate.
- Providing regular updates, and managing the Master Information Sheets to clients, ensuring accurate data logging and readily available information for all stakeholders.
- Oversee account management and reconciliations for 50 clients, guaranteeing smooth cash flow and financial accuracy.
- Managing inter-functional processes & relationships for seamless execution to accomplish the Company goals and achieve Business targets
- Identify and pursue new sales and business opportunities within existing client accounts.
- Successfully onboard 20 new corporate clients annually, implementing effective strategies to generate new business and expand the company's portfolio.
Senior Relationship Manager
ICICI Securities
New Delhi
04.2019 - 01.2020
- Analysing information and preparing plans best suited to individual clients' requirements
- Running the sales & marketing operations
- Accountable for increasing sales growth
- Driving sales initiatives to achieve business goals
- Interaction with current client base for advisory on various financial products
- Developing and establishing a relationship with clients by giving them timely and updated recommendations, and reviews, and managing their investment portfolio
- Maintaining MIS on a regular basis
Business Development Intern
JLL India
Gurgaon
02.2018 - 05.2018
- Worked in the Retail Division of JLL and understood the leasing process of brand and revenue generation
- Worked closely with clients to understand their requirements in different cities in India
- Schedule meetings with landlords to explain the client's requirements
- Worked with Big Shot retailers to help to open their new stores in various parts of the country
- Developed Negotiation and liaison skills
Education
PGPM & MBA - Marketing
ICFAI Business School
Gurgaon06.2019
BA (Hons) - Political Science
Shaheed Bhagat College
Delhi, India06.2017
HSC -
Lancers Convent
Delhi04.2013
Skills
- Technical proposals and presales
- Product demonstrations and POCs
- Customer experience enhancement
- Key account management
- Team leadership
- Proposal drafting and agreements
- Event networking
- Contract negotiation
- Partnerships and affiliations
- Corporate branding
- Order to cash processes
- Product marketing and sales presentations
- Customer relationship management
- Strategic business development
- Sales forecasting and promotions
- SaaS sales strategies
- Sales and marketing leadership
- Account management skills
- Client relationship building strategies
- Upselling and cross-selling techniques
Other Details - Work Experience
6 Years
Timeline
Vice President - Growth & Customer Success
Legistify Services
04.2021 - Current
Manager - Sales & Account Management
MyAdvo TechServe Pvt Ltd
02.2020 - 02.2021
Senior Relationship Manager
ICICI Securities
04.2019 - 01.2020
Business Development Intern
JLL India
02.2018 - 05.2018
PGPM & MBA - Marketing
ICFAI Business School
BA (Hons) - Political Science
Shaheed Bhagat College
HSC -
Lancers Convent
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