Formulated and executed the business strategy for payment gateway launch, including market research, competitive analysis, and go-to-market planning
Established foundational partnerships with banks, financial institutions, card networks, fintech companies to support the payment gateway's launch including commercials and contract negotiation
Designed and implemented operational frameworks, including payment processing protocols, fraud detection measures, and customer support systems
Created financial projections, budgets, and cost structures to ensure a profitable and sustainable business model
Built and led a high-caliber team across various functions such as technology, compliance, marketing, and sales, preparing them for the company's operational launch
Fostered relationships with industry stakeholders, including regulators, to ensure smooth market entry and operational compliance
Ensured the payment gateway adheres to all relevant regulations and standards, including PCI-DSS, RBI guidelines, and data protection laws.
Associate Director - Business Development
One Mobikwik Systems Pvt Ltd
04.2021 - Current
Managing a team of 10 to drive Account Management & Business Development for Wallet, BNPL and Payment Gateway Business
Grew wallet business by 120% in financial year 2021-22 through strategic partnerships with merchants like PayU, Razorpay, Jio, Vodafone Idea etc
GTM strategy, product placement and merchant acquiring for Zip (pay later) and Zip EMI, closed key partnerships with Juspay, Ixigo, MMT, Zepto, Healthkart, Indiamart, Airpay etc
Manage acquiring partners for Wallet load and minimize load cost.
Senior Manager - Business Development & Banking Alliances
One Mobikwik Systems Pvt Ltd
09.2019 - 12.2020
Managed team of 3 sales managers for new merchant onboarding and account management, achieved 2X growth in GMV and onboarded 100+ new merchants
Banking Alliances - Managed acquiring relationships with HDFC, Axis, Yes, Ola money, Simpl, APBL, CCavenue, Billdesk etc
Worked closely with internal teams i.e Product, Legal, Tech, Marketing, Risk, Ops etc for driving business goals.
Manager - Business Development
One Mobikwik Systems Pvt Ltd
04.2018 - 08.2019
Onboarding and managing enterprise accounts for Payment Gateway (Zaakpay)
Closed/ Managed top merchants like BFL, BFL Auto, ABFL, Akbar Travels, Tek Travels, 1mg etc
Top performer of the year 2018-19 from payment gateway team.
Manager - Client Relations
Ingenico ePayments
02.2016 - 04.2018
Managed enterprise merchants for North and South region and overachieved GMV and revenue targets by nurturing relationships with merchants like Spice Digital, Healthkart, Mobikwik, Yepme etc
Made maximum cross sale and contributed highest revenue PAN India in terms of collecting set up fee for various PG services
Top performer of the year 2017.
Account Manager
Times Internet
09.2014 - 02.2016
Business Development in Gurgaon region for techgig.com and timesjobs.com
First team member in North to sell coding contest for techgig.com
Also secured gold sponsorship for 'Code Gladiators' Yearly coding festival organized by techgig.com.
Manager - Sales & Marketing
Absolute Hospitality Services Pvt Ltd
09.2012 - 09.2014
Sales and Marketing for DMC's (Destination management companies) and Hotels
Worked with clients like MMT, Yatra, Kuoni, Thomas Cook, Cox & Kings etc.
<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br>
• Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br>
• Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br>
<br>
<strong>Compensation, Benefits & Payroll:</strong><br>
• Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br>
• Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br>
• Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br>
<br>
<strong>Policy Development & Compliance:</strong><br>
• Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br>
• Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br>
• Advised leadership on labor law updates and best practices in employee relations.<br>
<br>
<strong>Talent Acquisition & Onboarding:</strong><br>
• Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br>
• Managed international hiring, including visa processing, embassy coordination, and relocation support.<br>
• Optimized onboarding programs to ensure a smooth transition for new employees.<br>
<br>
<strong>Employee Relations & Engagement:</strong><br>
• Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br>
• Maintained accurate records for attendance, leave, and performance management.<br>
• Prepared employment contracts and offer letters in compliance with legal and company standards.<br>
<br>
<strong>Strategic HR Leadership:</strong><br>
• Collaborated with senior management to align HR strategies with business goals.<br>
• Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br>
</p> at Saudi Central Bank<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br>
• Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br>
• Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br>
<br>
<strong>Compensation, Benefits & Payroll:</strong><br>
• Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br>
• Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br>
• Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br>
<br>
<strong>Policy Development & Compliance:</strong><br>
• Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br>
• Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br>
• Advised leadership on labor law updates and best practices in employee relations.<br>
<br>
<strong>Talent Acquisition & Onboarding:</strong><br>
• Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br>
• Managed international hiring, including visa processing, embassy coordination, and relocation support.<br>
• Optimized onboarding programs to ensure a smooth transition for new employees.<br>
<br>
<strong>Employee Relations & Engagement:</strong><br>
• Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br>
• Maintained accurate records for attendance, leave, and performance management.<br>
• Prepared employment contracts and offer letters in compliance with legal and company standards.<br>
<br>
<strong>Strategic HR Leadership:</strong><br>
• Collaborated with senior management to align HR strategies with business goals.<br>
• Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br>
</p> at Saudi Central Bank