Shivam Deswal
Assistant Manager
Summary
Dynamic Assistant Manager at State Bank of India with a proven track record in operations management and customer relationship enhancement. Expert in risk analysis and credit evaluation, successfully improving customer satisfaction and minimizing default risks. Adept at fostering team collaboration and driving strategic business growth through effective decision-making and task delegation.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Assistant Manager
State Bank of India, SBI
04.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Adhered to banking standards and government lending guidelines for loan services.
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Organized and finalized loan applications for underwriter review.
- Checked appraisals, title information and insurance documents for each property.
- Conducted regular account reviews to proactively identify potential risks in the credit portfolio, taking corrective actions as needed.
Education
Bachelor of Technology - Information Technology, Mathematics And Management
Cluster Innovation Centre , Delhi University
04.2001 -
Skills
Operations management
Cost reduction
Task delegation
Decision-making
Customer relationship management (CRM)
Staff supervision
Business development
Risk analysis
Financial statement review
Credit analysis
Loan recommendations
Documentation preparation
Certification
Mutual fund distributions certification - from AMFI
Timeline
Certified Associate of the Indian Institute of Bankers
08-2024
Junior Associate of the Indian Institute of Bankers
08-2022
Mutual fund distributions certification - from AMFI
06-2022
Assistant Manager
State Bank of India, SBI
04.2022 - Current
Bachelor of Technology - Information Technology, Mathematics And Management
Cluster Innovation Centre , Delhi University
04.2001 -
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