Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SHIVAM DHAMIJA

SHIVAM DHAMIJA

Program Manager
Gurugram

Summary

8+ years of project and program management experience entailing defining key project deliverables, building and enabling teams experience overseeing global Operations, Transitions, and Transformations across diverse regions, including the USA, EMEA, Europe, and APAC .Skilled in guiding end-to-end project lifecycles, collaborating cross-functionally to define strategic objectives and develop agile project plans with proven expertise in establishing and refining PMO frameworks to optimize operations on a global scale. Committed to driving continuous improvement initiatives to enhance project performance, mitigate risks, and align with organizational objectives seamlessly

Domains : Legal ( IP, IR, Litigation ) : F&A ( O2C & R2R )

Overview

10
10
years of professional experience
3
3
Certifications

Work History

Project Portfolio Manager

United Lex
01.2022 - Current
  • Designed and implemented PMO Framework across the organization and established credentials as a global center of excellence
  • Coordinate with Sales on pipeline projects evaluating potential investment opportunities, conducting thorough due diligence for strategic decision making adhering to legal & compliance
  • Responsible for Project portfolio tracking and reporting on project metrics including but not limited to - project governance, timelines, stage gates, resource management, financials tracking, risks & dependencies, milestones and goals, change requests, invoice tracking and project health
  • Expert in setting up projects delivering best in industry project plans, governance framework, RAID logs, capacity & utilization tracking, budget and forecast tracking, knowledge transfer plans, user access testing framework and setting up service management principles including quality & feedback mechanism
  • Proficient in setting up service management framework, successfully implementing SLA/KPI reporting and executive dashboards providing insights into portfolio performance metrics
  • Fostered strong relationships with stakeholders at all levels, cultivating trust through open communication lines and prompt resolution of issues
  • Other day to day activities include recruitment, training recruits, process transformation, vendor management, invoice tracking and interdepartmental coordination

Project Manager, PMO

Accenture Services Pvt.Ltd
04.2020 - 01.2022


  • Led new implementation projects owning solutioning coordination, project planning, resource capacity & utilization, budget and forecast tracking, financial modelling, process and tech design, target operating model, knowledge transfer, UAT and Go Live and stabilization coordination by setting up mechanisms to report actionable insights
  • Led setup of controls such as objectives, milestones, goals, risk & issue monitoring supported by lifecycle driven stage gates which enabled provision of reliable and consistent management information supported by organizational learning
  • Facilitated Knowledge Transfer (KT) authoring KT plans, Z curves, activity chains, high-level and detailed level process maps, standard operating procedures and playbooks & guides, and training readiness
  • Facilitated Service Rehearsal testing focusing on training planning, proficiency tracking & quality reporting
  • Orchestrated successful Go-Live across various projects, delivering robust ramp plans, tracking closure at activity level, client reviews, and coordinating with various teams for timely completion of activities
  • Coordination with internal and client technology verticals on design, planning, user access provisioning, application installation, infra setup, access testing, client demos, and product implementation & delivery
  • Managed scope changes, identified risk & devised contingency plans ensuring legal documents signed by all stakeholders

Senior Data Analyst

Phi-metrics (ZTE Corporation)
01.2016 - 05.2017
  • Developed comprehensive project plans covering schedules, communication, change controls, risk mitigation & governance model and stakeholder review materials
  • Maintained MIS databases for monitoring progress, analyzing trends, and providing actionable insights
  • Implemented performance management techniques & career planning strategies for team success
  • Contributed to overall organizational growth through continuous improvement of data analytics capabilities and processes.
  • Reduced manual data entry errors by designing and deploying automated ETL processes to transform raw data into usable formats.

Network Optimizer

Samsung Telecommunications Pvt. Ltd
03.2015 - 12.2015
  • Conducted analytical, technical, & administrative tasks for projects covering planning, design, testing & implementation
  • Coordinated project activities, tracked progress, & provided timely reports, facilitating ad-hoc requests as needed
  • Developed networking plans, troubleshot complex network issues ensuring security and compliance
  • Collaborated with telecom vendors to track orders, ensure timely service delivery & manage inventory

Education

MBA - Marketing And IT

Institute of Management Technology
Ghaziabad, India
04.2001 -

Skills

    Portfolio management

    Governance

    Financial modelling

    Stakeholder management

    Cost & Workload management

    Planning & Scoping

    Transition & Transformation

    PMO setup

    Risk assessment

    Data Reporting

    Service Management

    Tools - Power BI, ClickUp, JIRA, MS Suite

Certification

Prince 2 Certified Practitioner

Timeline

Project Portfolio Manager

United Lex
01.2022 - Current

Project Manager, PMO

Accenture Services Pvt.Ltd
04.2020 - 01.2022

Senior Data Analyst

Phi-metrics (ZTE Corporation)
01.2016 - 05.2017

Network Optimizer

Samsung Telecommunications Pvt. Ltd
03.2015 - 12.2015

MBA - Marketing And IT

Institute of Management Technology
04.2001 -

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SHIVAM DHAMIJAProgram Manager