Shivam Goel

• Collaborated with stakeholders to define project objectives and criteria.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Defining Product Vision, Roadmap and features for SCF (Factoring,Reverse factoring, Forfaiting) and Trade solutions using Agile and Scrum.

• Defined and managed product backlog, prioritizing user stories

based on business value, technical complexity, and customer

feedback.

• Elicit & Translate Business requirement to User

Stories/BRD/FRD/SRS/Integration Documentation/API

mapping/REST,SOAP API..

• Conduct Gap Analysis on Business Process using techniques like

UML/Wireframes/Workflow.

• Conduct AS-IS and TO-BE Analysis, Delta and suggest Fit for

Business Solutions by designing a Change Strategy.

• Organize & Lead Requirement Gathering (Elicitation) meetings using

techniques like Interviews, Questionnaires, Interface Analysis,

Document Analysis, Brainstorming Session.

• Performed quality assurance (functional testing) and user

acceptance testing and acclaimed “go-live” of the application.

Projects: Supply Chain Finance (STP & NSTP process), Cross border

payments, Implemented Trade Finance Solutions- NTS Import LC| Import Bills | Export Bills

• Improved team efficiency by streamlining processes and implementing innovative management strategies.
• Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
• Developed new relationship with customers of EXIM.Maintain relationship with existing customer client service and operations Handling a2 payment, direct payment,LC Bill Discounting and dealing with OFAC or FATF country.

• Worked closely with stakeholders in understanding the scope, analyzing business and functional requirements, and segregating them into high level and low-level requirements. Documented the user stories with prototypes, Business value, Precondition, and also included any development and testing notes.
   Organizing & Lead Requirement Gathering (Elicitation) meetings using techniques like Interviews, Questionnaires, Interface Analysis, Document Analysis, Brainstorming Sessions and Focus Group Discussions
   Prioritization of requirements using MOSCOW and Business Value methods followed by documenting as BRD, FRD, Change Request
   Experience in mapping business requirements & designing customized solutions with strong analytical skills & capabilities to analyze business practices and define optimal procedures
   Deliverables – Functional Requirement Document (FRD), Business Requirements Document (BRD), UML diagrams, Use Cases.

• Worked in LC advising team for Onshore location (UAE, QATAR, BAHRAIN, KUWAIT AND OMAN)
   Hands on confirmed and unconfirmed LC advising, amendments and cancellation.
   Worked closely with onshore team on LC advising to resolve customer issue.
   Knowledge of UCP 600 and ISBP for adding confirmation to LC.
   Document scrutiny and authorization for Import payments of Advance and Direct import.
   Deal booking through FXONLINE application and utilization of deals.
   Scrutinizing of document according to FEMA, DGFT and RBI guidelines .
   Sending SWIFT message to foreign banks such as MT103, MT202, MT799 and MT199.
   Ensuring compliance with all AML law, regulation, guidelines, written procedures: OFAC (Office of Foreign Assets and Control), FATF (Financial Action Task Force), CIP (Customer Identification Policy), EDD (Enhance Due Diligence).
   Following strict KYC/ AML guidelines to establish fraud free and healthy banking environment.
   Ensure to check customer profile in AMLOCK in pre transaction.
   Reporting suspicious transaction to the reporting asuthority.
   Guiding team members and ensuring high levels of accuracy and speed in transaction processing.
   Training new employees on different products and applications used.