SHIVAM Gupta

• Product Listings & cataloguing on Various online sites like Flipkart, Snapdeal, Tata 1MG, Amazon, Healthkart, Indiamart & others for the Company
• Detailed uploading & Order Processing on Software and Direct Panels
• Keeping a constant check on returns, cancellations, SLA breach & rejections to reduce the rate of return across all key platforms & addressing customer complaints through phone and email
• Working closely with market places to develop relationships, sales, promotions & joint marketing activities
• Managed accounts to retain existing relationships and grow share of business.
• Manage timely replenishment of inventory for all marketplaces
• Scheduling the complete execution of the order and line-up
• Analyzing sales related data to predict future sales
• Handling Instagram, facebook & google pages
• Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
• Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.

Responsibilities:

• Work flow Management with adherence to the processes and policies laid down by the companies
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Resolved problems, improved operations and provided exceptional service.
• Used coordination and planning skills to achieve results according to schedule.
• Ensuring timely deliverables
• Maintenance of SLA within the stipulated time frame
• Providing hands on training to interns
• Maintaining of CSAT scores and driving first time resolution to the customers
• Customer Engagement
• Maintained the quality and standardization of the Company at any given point in time
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked flexible hours; night, weekend, and holiday shifts.

Responsibilities:

• Work flow Management with adherence to the processes and policies laid down by the companies
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Ensuring timely deliverables
• Maintenance of SLA within the stipulated time frame
• Providing hands on training to interns
• Maintaining of CSAT scores and driving first time resolution to the customers
• Customer Engagement
• Maintained the quality and standardization of the Company at any given point in time
• Worked flexible hours; night, weekend, and holiday shifts.
• Served customers and followed outlined steps of service.
• Participated in team-building activities to enhance working relationships.
• Actively listened to customers, handled concerns quickly and escalated major issues to Brand.

• Purchasing, marketing and Selling products online on Ecommerce portals
• Brand registration on marketplaces
• Ensuring end to end deliverables to the Consumer
• Coordinating with buyers and managing deliveries
• Coordination with marketplace team for smooth operations
• Creating product description and features
• Managing stock and its availability
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Oversaw product planning and demand management on monthly basis in order to maintain adequate product levels.
• Created printed marketing materials designed to drive campaigns.
• Planned, implemented and tracked sales and marketing strategies to promote brand products.
• Motivated team members to continuous improvement in promoting and selling target products.
• Monitored online advertising and social media campaigns to assess success of different strategies.
• Captured new customers by optimizing business strategies and launching products to diversify offerings.