Shivam Gupta

• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code
• Prepared Solution architecture & Project Solutioning for project deliveries
• Effectively managed to prepare the Efforts for the Projects/Change request
• Reviewed code, debugged problems and corrected issues
• Productivity & Performance Monitoring of Team
• Implemented OCR in Project for Travel Ticket reading
• Effectively Integrated with I3, & Digi locker Systems
• Trained new developers and programmers on company standards for design and review
• Discussed issues with team members to provide resolution and apply best practices
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements
• Track the development support and production support
• Assist in performance monitoring, intervention, escalation, and communication of any issues having an impact on any aspect of the production environment
• Develop consistent operational reporting against standards and establish Service Level Agreement (SLA) management approach
• Effectively drive the process of permanent fixes and Change request through CI/CD via Bit- Bucket repository
• Worked on Demo projects for onboarding new Clients
• Visited Client office for requirement gathering & providing the best solution practices
• Handled multiple projects under my belt

Projects

1. HEALTHBUZZ CORE APP– The objective of the project is to provide end to end processing and issuance of Health and Personal Accident policies and its claim life cycle.
2. HEALTHBUZZ PARTNER PORTAL – The objective of the project is to provide end to end processing and issuance of Health and Personal Accident policies to the Agent, brokers and partners
3. HEALTHBUZZ INTEGRATIONS: The objective of the project is to integrated third party services.
4. HEALTH X – The objective of the project is to provide end to end support for TPA’s for Policy and Claim Management.
CLIENT: - LIBERTY HEALTH INSURANCE, CIGNA TTK HEALTH INSURANCE, PARK TPA.

• Track the development support and production support
• Management of end-to-end support processes and support governance of managed IT services
• Assist in performance monitoring, intervention, escalation, and communication of any issues having an impact on any aspect of the production environment
• Develop consistent operational reporting against standards and establish Service Level Agreement (SLA) management approach
• Effectively manages time, prioritize, assign, and manage daily workloads
• Provide RCA for all issues reported and provide permanent fixes to the occurred issues
• Effectively drive the process of permanent fixes and Change request through CI/CD via Bit- Bucket repository
• Resolving the defects/bugs in JIRA while performing QA of the given test cases
• Working on the new CR’s and develop within the time frame
• Developing new reports using SSRS
• Management of incident problems and work order life cycles within Symphony’s Summit ticketing system
• Handled both Domestic & International Clients.

• Experience in supporting technologies that include C#, ASP.net, Java script and SQL server
• Technical experience includes website development, database management and production support
• Contributed software engineering expertise in the development of products through the software lifecycle, from requirements definition through successful deployment
• Maintain focus on high quality deliverables while meeting SLA’s of various applications on the production and UAT system
• Develop custom solutions for application limitations and business needs
• Support tactical and strategic goals of production support services
• Build and maintain customer client, global resource and vendor relationships
• Analyzing latency in applications from application and Database side, reporting and working for optimization
• Worked on Client side on production support (L3 Team)
• Projects
• HEALTHBUZZ CORE APP– The objective of the project is to provide end to end processing and issuance of Health and Personal Accident policies and its claim life cycle.