Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shivam Gupta

Shivam Gupta

Bengaluru

Summary

Cloud Engineer with proven expertise in Systems Administration and cloud infrastructure. Demonstrated ability to resolve complex technical issues and enhance system observability. Skilled in scripting, automation, and data management to drive innovative solutions and improve performance.

Overview

10
10
years of professional experience

Work History

Cloud Engineer

Cisco Systems
Bengaluru
09.2020 - Current
  • Provided Level 3 technical support to Cisco Spaces enterprise customers, rapidly resolving complex issues and ensuring high availability.
  • Implemented and optimized monitoring solutions utilising Nagios, Pingdom, and Grafana, resulting in improved system observability and a proactive incident management strategy.
  • Automated critical tasks using shell and Python scripting, streamlining operations and reducing manual effort by 50%.
  • Served as a Subject Matter Expert for data analytics reports, providing insights and recommendations to improve customer outcomes.

Senior operations engineer

Onmobile Global Limited
Bengaluru
04.2019 - 09.2020
  • Supported, deployed, diagnosed, and automated large-scale multi-tenant infrastructure level services for customers running CentOS, MySQL, MariaDB, Oracle, Python, AWS, Nginx, Apache Tomcat, Zabbix, Nagios, and Docker, ensuring 99.9% uptime through highly available clustering.
  • Generated daily trend reports (Billing, Churn, etc.), proactively identifying deviations and notifying delivery teams to mitigate potential issues.

Technical Consultant (Sysadmin & DBA)

Mindcom Consulting Services
Bengaluru
04.2015 - 04.2019
  • Provided technical consulting services to clients, encompassing Oracle, MySQL, and Postgres database administration, system and network administration, and data center operations.
  • Mentored junior administrators, fostering their technical skills and contributing to the overall team's success.

Education

PGDM - Business Analytics

All India Management Association
Bengaluru
06.2021

Bachelor - Computer applications

Indira Gandhi National Open University
New Delhi
07.2016

Skills

  • Linux systems administration
  • Cloud computing
  • Container orchestration
  • Monitoring and observability
  • Programming languages
  • Database management
  • Cisco wireless technologies
  • Web development skills

Timeline

Cloud Engineer

Cisco Systems
09.2020 - Current

Senior operations engineer

Onmobile Global Limited
04.2019 - 09.2020

Technical Consultant (Sysadmin & DBA)

Mindcom Consulting Services
04.2015 - 04.2019

PGDM - Business Analytics

All India Management Association

Bachelor - Computer applications

Indira Gandhi National Open University

Similar Profiles

CREATE PROFILE
Shivam Gupta