Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Shivam Gupta

Technical Writer
Kanpur
Shivam Gupta

Summary

Strong technical writer with 2+ years of experience writing end-user documentation, help articles, and technical documentation for a product based company. Wrote 90% of the technical documentation for various new features along with technical blogs to increase brand awareness. Received company's “Culture Champion” award for contribution in the organization to drive engagement and team spirit within the team.

Overview

3
years of professional experience
4
years of post-secondary education

Work History

HackerEarth
Bangalore

Junior Technical Writer
11.2020 - Current

Job overview

  • Reviewed grammar and content quality of newsletters, technical questions for hiring challenges and assessments, help articles, mail drafts, technical blogs, etc.
  • Wrote complex technological processes in an easy way to draft the help articles which helped the Customer Success Managers to resolve customer's issues and reduced the resolution time by 80%.
  • Reviewed and wrote product UI/UX and design screens by collaborating with Product team and helping them in getting the right content for tool tips, CTA, and new features.
  • Drove operational improvements and processes to improve content quality by constructing the content funnel from the scratch for creating help center articles for the knowledge base.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions to drive the content.
  • Created hiring challenges for various customers based on the job role and job description.
  • Participated in team-building activities to enhance working relationships. Part of the Fun committee team of the organization to drive engagement among the employees.

Capgemini
Remote

Full Stack Engineer (Internship)
02.2020 - 05.2020

Job overview

  • Worked well in a team setting, providing support and guidance.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Trained on various skills such as Java, Springboot, HTML, CSS, JavaScript, MySQL, Oracle.
  • Successfully completed the Final project and was highly appreciated by my team and mentor for showing excellence in work.

Education

PSIT
Kanpur

B. Tech from Information Technology
08.2016 - 11.2020

University Overview

  • President and founder of Rangmanch, the theatre society of PSIT
  • President and founder of Pentist, the writer's club of PSIT
  • Member of Abhudaya, the Hindi club of PSIT
  • Secured second position in Street play competition at AKTU Zonals 2017.
  • Head writer and performer for various plays and skits in college.
  • Worked on the content development for college's website.

Skills

    Technical skills

undefined

Interests

Reading

Writing

Watching movies and TV series

Timeline

Junior Technical Writer
HackerEarth
11.2020 - Current
Full Stack Engineer (Internship)
Capgemini
02.2020 - 05.2020
PSIT
B. Tech from Information Technology
08.2016 - 11.2020

Similar Profiles

CREATE PROFILE
Shivam GuptaTechnical Writer