Shivam Jadli

Project Executive / Business Analyst

Exotel Telecom Pvt. Ltd.

Gurgaon, India

12.2019 - 03.2024

Responsible for bridging the gap between the development team and the client using data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders.
Built comprehensive process maps, and project documentation including Scope of Work, BRDs, FRDs, Standard Integration documentation, and requirement traceability matrices to ensure alignment between business needs and system functionality.
Proficient in creating and managing user stories within Agile frameworks using Scrum.
Worked in a cross-functional team across Engineering, Product, and Support.
Liaison between engineering and business teams to identify and define requirements, scope, and objectives based on Client’s feedback. International Client Handling and Client Communication.
Managed project progress, risks, and issues using a structured and logical approach.
Leveraging superior communicative and interpersonal skills to interact with diverse individuals and groups at all organizational levels.
Conducted regular project status meetings, providing updates to stakeholders and addressing any issues or risks that arose during the implementation process.
Worked on the design and delivery of IVR Flows, CRMs, third-party integrations, and other reports.
Ensured SLAs and requirements are met to the customer criteria.
Focused on creating user stories that reflect user needs and enhance user experience.
Develop a roadmap for implementing changes and integrating new features into the existing system.
Providing support in developing test plans and test cases based on functional requirements.
Ability to perform gap analysis to identify discrepancies between current and desired states.
Experienced in prioritizing and managing product backlogs based on business value and stakeholder input.