Shivam Jain
Experienced Travel Consultant & Former Hotel Night Auditor
Delhi
Summary
As a skilled hospitality professional, the focus is on delivering unparalleled travel experiences to clients. The expertise gained as a hotel night auditor has sharpened attention to detail and time management skills that are relevant to the role of a Senior Travel Consultant. The goal is to exceed customer expectations and deliver exceptional customer service.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Senior Travel Consultant
City Sightseeing Worldwide
Seville
04.2023 - Current
- Provided excellent customer service by promptly addressing and resolving issues, resulting in a high level of customer satisfaction.
- Managed and supervised a team of customer service representatives, delegating tasks and monitoring their performance, leading to increased productivity and efficiency.
- Responded to customer inquiries in a timely and professional manner, effectively resolving issues and improving customer satisfaction.
Travel Consultant
Isango (by City Sightseeing Worldwide)
Gurugram
01.2022 - 04.2023
- Researching multiple travel destinations in depth and keeping up-to-date with current industry trends and policies.
- Efficiently planning and organizing travel arrangements, including reservations, for clients.
- Using current knowledge to make necessary arrangements and ensure clients have a smooth travel experience.
Tier 2 Consultant
Holisto (by Splitty), (Freelance)
Tel Aviv
12.2021 - 08.2022
- Earned the highest ratings on guest satisfaction surveys across multiple platforms.
- Provided efficient resolution to customer issues via email and phone, achieving a high rate of first call resolution using Zendesk.
- Managed communication and relationships with numerous global suppliers, vendors, and hotels via email and phone.
Front Office Night Auditor/Agent Support Specialist
HYATT REGENCY
Savannah, GA
09.2018 - 08.2019
- Maintained inventory of supplies and equipment as per practice manager's standards, ensuring smooth operations.
- Consistently recognized as a top-performing sales associate each month in the Room Division Team for effective up-selling, contributing to increased revenue.
- Trained and coached new agents and auditors on hotel operations to create a cohesive and productive team.
- Identified and corrected rate code discrepancies, resulting in increased hotel revenue.
Front Office Agent
Ramada Hotel, Dubai, U.A.E
02.2016 - 08.2016
- Attended and actively participated in staff meetings to ensure the efficient operation of the center.
- Generated computer reports at the start and end of each shift to guarantee accurate documentation and record-keeping.
- Took on the role of Manager on Duty for the resort as needed, overseeing all aspects of operations to ensure a seamless guest experience.
- Provided assistance to guests in selecting rooms and distributing keys, ensuring their complete satisfaction with their accommodations.
Education
Bachelor of Science - Hotel Management
04.2014 - 08.2017
Skills
Technology proficiency
Timeline
Senior Travel Consultant - City Sightseeing Worldwide
04.2023 - Current
Travel Consultant - Isango (by City Sightseeing Worldwide)
01.2022 - 04.2023
Tier 2 Consultant - Holisto (by Splitty), (Freelance)
12.2021 - 08.2022
Front Office Night Auditor/Agent Support Specialist - HYATT REGENCY
09.2018 - 08.2019
Front Office Agent - Ramada Hotel, Dubai, U.A.E
02.2016 - 08.2016
B.sc in Hotel Management - Bachelor of Science, Hotel Management
04.2014 - 08.2017
Hobbies
I have a deep passion for music and enjoy listening to it regularly, and on occasion, I indulge in singing when my schedule permits.
I also have a passion for exploring new destinations and the adventure of venturing to unfamiliar places on my own. The prospect of starting a new life in an unknown location, like a blank canvas, is something that greatly excites me.
I derive pleasure from engaging in fitness activities, particularly long-distance running. Such activities bring me joy, clarity of mind, and an overall sense of well-being.
I have a passion for investing and reading books, with a preference for audiobooks, which allows me to listen to my favourite authors such as David Goggins while engaging in activities like a morning run or power lifting.
Hobbies
I have a deep passion for music and enjoy listening to it regularly, and on occasion, I indulge in singing when my schedule permits.
I also have a passion for exploring new destinations and the adventure of venturing to unfamiliar places on my own. The prospect of starting a new life in an unknown location, like a blank canvas, is something that greatly excites me.
I derive pleasure from engaging in fitness activities, particularly long-distance running. Such activities bring me joy, clarity of mind, and an overall sense of well-being.
I have a passion for investing and reading books, with a preference for audiobooks, which allows me to listen to my favourite authors such as David Goggins while engaging in activities like a morning run or power lifting.
References
Available upon request
Similar Profiles
Shivam JainShivam Jain
Sr. Executive- CS and Ops at City Sightseeing WorldwideSr. Executive- CS and Ops at City Sightseeing Worldwide
Carlo BagordoCarlo Bagordo
Sales Associate and Steward at City SightseeingSales Associate and Steward at City Sightseeing
Grace SmithGrace Smith
Sales Associate at City SightseeingSales Associate at City Sightseeing
Abhishek MishraAbhishek Mishra
Sr. Engineer (Electronics component Sourcing Import & Domestic) at Halonix Technologies Pvt Ltd.Sr. Engineer (Electronics component Sourcing Import & Domestic) at Halonix Technologies Pvt Ltd.
Saksham MauryaSaksham Maurya
DevOps Solution Architect – Assistant Consultant at Tata Consultancy ServicesDevOps Solution Architect – Assistant Consultant at Tata Consultancy Services