Shivam Jaiswal

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.

• Conducted Defensive Driving Training (DDT) and Toolbox Talks (TBT) for drivers and employees, improving awareness and compliance.
• Performed accident investigations, root-cause analyses, and maintained detailed reports to prevent recurrence.
• Carried out pre- and post-vehicle inspections, ensuring 100% adherence to safety and regulatory standards.
• Implemented safety audits and regular premise inspections to identify and mitigate potential risks.
• Developed and updated risk assessment templates, contributing to improved workplace safety metrics.
• Prepared and maintained daily MIS reports using Google Forms and Sheets, ensuring accurate data tracking and reporting.
• Streamlined vehicle inspection and reporting processes, reducing turnaround time by 20%.
• Coordinated with cross-functional teams to ensure smooth operations and timely task completion.
• Managed B2B operations with partner companies, optimizing workflow and service delivery.
• Ensured timely communication and coordination between workshops, vendors, and clients.
• Led a regional team overseeing multiple locations to ensure consistent quality and operational standards.
• Delivered excellent customer service, handled escalations, and ensured customer satisfaction through prompt issue resolution
• Mentored new team members and conducted periodic performance reviews to improve productivity.
• Trained over 10000 employees/drivers on safety and operational protocols.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 15 staff members.
• Streamlined vehicle inspection and reporting processes, reducing turnaround time by 20%.