Shivam Joshi

Tresvista Analytics LLP

03.2021 - Current

Managing Microsoft 365 platforms including Exchange, Teams, SharePoint, Entra ID (Azure AD), Intune, and Endpoint Manager, OU structuring, group policies.
Oversaw mailbox databases, mail flow rules (EOP), and conducted backups/recoveries.
Assigned licenses and ensuring compliance and operational continuity.
SharePoint and Intune migrations
Applied foundational knowledge of networking (DNS, DHCP, VPN, IPSEC, SSL), subnetting and IP protocol
Managed Sophos Central Endpoint and XG Firewall for end-to-end device and network security via MS defender, including threat prevention, web filtering, policy enforcement, VPN configuration, and user access control.
Mentored 15+ team members, for technical trainings, created SOPs, and improved service SLAs
Supervised Helpdesk operations via Dynamics 365 and ManageEngine.
Handled onboarding/offboarding of employee, license/DL management, IT inductions, and exit processes
Deployed and supported 20+ AV/conferencing setups (Polycom, Logitech), and acted as SPOC for vendor collaboration.
Managed IT infrastructure and desktop support Including installation, configuration and maintenance of Windows and Server OS, including patching and hardware upgrades.
Resolved hardware,software,and network issues in collaboration with vendors (HP, Dell, Microsoft)