Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

SHIVAM JOSHI

INDORE

Summary

Dynamic Operation Supervisor at ECOM EXPRESS PVT LTD with expertise in logistics management and client relationship building. Proven track record in enhancing operational efficiency and fostering team collaboration. Skilled in data analysis and issue resolution, consistently delivering exceptional customer service and driving team performance to exceed company standards.

Overview

4
4
years of professional experience

Work History

OPERATION SUPERVISOR

ECOM EXPRESS PVT LTD
05.2023 - 06.2025
  • Monitored daily operations to ensure compliance with company standards, regulations, and customer service expectations.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Asembly line

EICHER VEPT POWERTRAIN
02.2022 - 03.2023
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Completed routine maintenance and repair.

Store manager

PATH INDIA
01.2021 - 05.2021
  • Resolved customer complaints in a timely manner.
  • Assessed operational efficiency of the store's departments.
  • Performed regular price checks to ensure competitive pricing.
  • Maintained accurate records of employee performance reviews.
  • Established customer service standards and monitored staff compliance.
  • Created weekly work schedules for store personnel.

Education

INDUSTRIAL TRAINING INSTITUTE - DM

Govt. Industrial Training Institute
Manpur
01.2021

12 -

AKSHAY ACADEMY H.S SCHOOL
KHASHI KA BAGICHA, INDORE
01.2017

Matriculation -

SHRI CLOTH MARKET VAISHNAV B H S SCHOOL
RAJMOHALLA, INDORE
01.2013

Skills

  • Data analysis
  • Customer service
  • Issue resolution
  • Team building
  • Employee training
  • Project management
  • Client relationship management
  • Scheduling and planning
  • Logistics management
  • Team leadership
  • MS office
  • Microsoft office expertise
  • Staff development

Languages

HINDI, ENGLISH

Languages

Hindi
First Language
English
Elementary (A2)
A2
Gujarati
Upper Intermediate (B2)
B2

Timeline

OPERATION SUPERVISOR

ECOM EXPRESS PVT LTD
05.2023 - 06.2025

Asembly line

EICHER VEPT POWERTRAIN
02.2022 - 03.2023

Store manager

PATH INDIA
01.2021 - 05.2021

INDUSTRIAL TRAINING INSTITUTE - DM

Govt. Industrial Training Institute

12 -

AKSHAY ACADEMY H.S SCHOOL

Matriculation -

SHRI CLOTH MARKET VAISHNAV B H S SCHOOL
SHIVAM JOSHI