Shivam Kalra
Project Manager
New Delhi
Summary
Results-oriented and highly experienced Certified ScrumMaster, Functional - Associate Project Manager (Implementations), Business Analyst, and Product Analyst with a proven track record of driving process improvement, team leadership, and delivering outstanding results. With over six years of experience, I have honed my skills in strategic planning, project management, and cross-functional collaboration, contributing to the success of various organizations. Dedicated to fostering a culture of innovation, accountability, and continuous improvement. Skilled in IPCC- Telecom project, Procure to Pay (P2P), Jira, Zoho Sprints, Product Management, Manual Testing, Market Research, and Management. Strong information technology professional with a Master of Science (MS) focused on Computing from Dublin City University, Ireland; Master of Business Administration (MBA) focused on IT & Marketing from BVPDU, India and Bachelor in Computer Application (BCA) from GGS IP University, India. Eager to gain knowledge and experience in different fields of IT beyond just Analysis and Implementation.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Deputy Manager
HCL Technologies
Noida
01.2024 - Current
- On Verizon Project working as Associate Project Manager, handling IPCC vertical. Majorly into implementations.
- Monitored progress of projects through regular status updates, identifying potential issues and taking corrective actions when necessary.
- Participated in continuous improvement efforts within the organization by contributing ideas for process enhancements based on lessons learned from previous projects.
- Served as the primary point of contact for clients during the entire course of assigned projects, addressing concerns and providing updates on progress.
- Coordinated cross-functional teams to successfully achieve project milestones and objectives.
- Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
Associate Project Manager
Garg Data Information/Birchstreet Systems
Noida
03.2021 - 10.2023
- Requirements management and communication
- Project planning sessions
- Managing project progress and adapting work as required
- Managing Data Collection and Project Implementation process
- Played a pivotal role in training and development, fostering a high-performance team culture that has consistently met or exceeded goals
- Successfully executed multiple high-impact projects, leading to a 100% increase in revenue and improved customer satisfaction
- Executed multiple Training and development sessions with overseas clients
- Liaise with IT and provide support for testing
- Perform analysis and determine client problems and document these issues
- Conducting project review and creating detailed report
- Work closely with Managers, Developers and Stakeholders (Internal & External)
Business Analyst
Perceptive Consulting Solutions Pvt. Ltd
Noida
06.2019 - 12.2020
- Collaborate with product managers, stakeholders, and development teams to elicit, document, and analyze business requirements, ensuring alignment with the company's product vision
- Translate complex business needs into clear and concise user stories, use cases, and functional specifications for agile development
- Act as the bridge between business and technology, ensuring that development efforts result in high-quality software products
- Drive process improvements by identifying areas for optimization, recommending solutions, and tracking implementation
- Participate in sprint planning, review, and retrospectives, maintaining a close partnership with the development team to deliver products on time
- Analyze data and conduct user acceptance testing to validate that software solutions meet business needs and performance standards
- Actively contribute to the product's roadmap by offering insights and suggestions for enhancements that align with customer requirements
- Led requirements-gathering sessions and conducted stakeholder interviews to define project scope and objectives, resulting in successful project deliveries
- Collaborated with development and quality assurance teams to ensure accurate and efficient testing of software products
- Developed and maintained comprehensive project documentation, including functional specifications, test plans, and business process models
- Provided post-implementation support, including issue resolution and performance monitoring, ensuring optimal software functionality
Freelancer
Freelancer
Dublin
08.2018 - 03.2019
- Installation & configuration of a company’s computer hardware operating systems and applications
- Maintenance and monitoring of computer networks and systems
- Logging the queries of customers and employees
- Analysis of call logs to discover any underlying issues or trends
- Diagnosing and solving hardware or software faults
- Testing and evaluating new technology
- Performing electrical safety checks on the company’s computer equipment
- Provided base level IT support to non-technical personnel within the business
Data Analyst (Contract)
Smartbox Group
Dublin
01.2018 - 07.2018
- Interpret data, analyze results using statistical techniques and provide ongoing reports
- Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
- Acquire data from primary or secondary data sources and maintain databases/data systems
- Identify, analyze, and interpret trends or patterns in complex data sets
- Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
- Work with management to prioritize business and information needs
- Locate and define new process improvement opportunities
- Coordinated statistical data analysis, design, and information flow
- Identified and documented detailed business rules and use cases based on requirements analysis
- Improving Data Quality/ Data Cleansing
- Improving processes/ documenting
- Data Compliance - Supports departments by collecting and coordinating internal compliance data with various departments
- Provides administrative support by implementing systems, procedures, and policies; completing projects in support of various departments
- Use MS Excel (V-Lookup, Pivot Tables, Formulas to make some Rules for Calculations), VBA, Salesforce, Power BI and SharePoint for Managing and Analyzing the data
Leads Account Manager
Suntec Web Services Pvt. Ltd
New Delhi
09.2015 - 06.2016
- Handled 7 Leads Management Systems
- Performed initial client assessment and analysis to begin the research process
- Worked directly with the technical team to achieve the perfect system
- Improving processes/ documenting
- Working with team members over the phone
- My work is to process the leads of the customer into the company defined format and then forward the same to the Distributors/ Regional Managers of the clients
- Handled a team of 3 researchers, who helped me to do the secondary research for the customers
- Used MySQL, MS Excel and the Company's in-house Leads Distribution web page (PHP/HTML forms) for sending leads
Education
MSC(PGD) - COMPUTING
DUBLIN CITY UNIVERSITY
Dublin, Ireland 09.2016 - 03.2018
MBA - IT & MARKETING
IMED, BVPDU
Pune, India 07.2013 - 06.2015
BCA - BACHELOR’S IN COMPUTER APPLICATIONS
GURU GOBIND SINGH I.P. UNIVERSITY
Delhi, India 07.2010 - 06.2013
Skills
Microsoft Office (Excel, Doc, Power Point)
Salesforce, P2P ERP(Birchstreet/Cedar Creek Systems)
Power BI, Zoho Sprints, Jira, Manual Testing
IPCC - Telecom Project
Adaptable learner, Innovative
Skilled multi-tasker, Quality Assurance
Analytical and Critical Thinker, Self-motivated, Quality-focused
Process and Procedure Development
Project Management
Certification
Certified Scrum Master (CSM), Scrum Alliance, 001578365, 10/15/25
Communication Skills
During my overall experience there was constant communication through email, phone and face to face, which aided my comfortability with working in a team setting and interacting with my higher-ups.
Timeline
Deputy Manager
HCL Technologies
01.2024 - Current
Associate Project Manager
Garg Data Information/Birchstreet Systems
03.2021 - 10.2023
Business Analyst
Perceptive Consulting Solutions Pvt. Ltd
06.2019 - 12.2020
Freelancer
Freelancer
08.2018 - 03.2019
Data Analyst (Contract)
Smartbox Group
01.2018 - 07.2018
MSC(PGD) - COMPUTING
DUBLIN CITY UNIVERSITY
09.2016 - 03.2018
Leads Account Manager
Suntec Web Services Pvt. Ltd
09.2015 - 06.2016
MBA - IT & MARKETING
IMED, BVPDU
07.2013 - 06.2015
BCA - BACHELOR’S IN COMPUTER APPLICATIONS
GURU GOBIND SINGH I.P. UNIVERSITY
07.2010 - 06.2013
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