Shivam Katyal

• Increased client base by identifying potential opportunities and establishing new relationships with key decisionmakers.
• Maintaining existing business and developing strategies to retain the same.
• To ensure on-time payment collection for existing as well as new business, as per company credit.
• Responsible for freight rate negotiation, finalization, and implementation at the branch level.
• Performed client research and identified opportunities for account growth, account penetration, and market expansion.
• Expanded market presence by researching industry trends, analyzing competitors'' strategies, and adjusting sales tactics accordingly.

Retention and growth of existing customers.

Create a new business in the assigned territory.

Resolving the customer issues and queries on time.

Controlling the outstanding accounts and maintaining strong follow-up with customers for collections.

Selling value-added services to the customer increased the business from them.

Immediate response to any customer requirements.

. Increase business and revenue to achieve targets.

Ensured that collection targets are met with complete efficiency.

Working with franchise and new customers for sales growth, tracking defaulters, and following up to ensure efficiency and high levels of performance.

Networking and liaising in order to expand the reach of the business in new areas.

Manage all operations, including first mile and last mile, along with sales and retail outstanding.

Maintaining and preparing all relevant reports related to the costing of branches and pickups.

Assist the team and other internal employees with regard to safe and DEPS-free movement of material.

Reviewing and identifying the undelivered shipments, and updating them in the system.

1. Contact potential or existing customers to inform them about a product or service using scripts.

2. Answer questions about products or the company.

3. Ask questions to understand customer requirements and close sales.

4. Enter and update customer information in the database.

1. Developing quality control process.

2. Supervising staff and monitoring production standards.

3. Monitoring & evaluating internal production processes.

4 Ensuring products are designed with adherence to legal & safety standards.