Shivam Kaul
Noida
Overview
4
4
years of professional experience
1
1
Certification
Work History
CISCO TAC Trainee
Technical Support Engineer
Tech Mahindra
04.2023 - Current
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
- Maintained response times to support business continuity.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Updated and maintained current customer support database.
- Provided Technical Support Assistance to customers from USA, New Zealand, Australia, Canada.
- Provided support on Netgear Products ranging Routers, Cable Modem Routers, Modems.
- Responded to customer inquiries and provided technical assistance over phone, email.
Capgemini Engineering
03.2021 - 11.2021
Network Bulls Pvt Ltd.
09.2019 - 07.2020
Education
Class X11th -
JKBOSE
Bachelor of Technology in Computer Science -
IMS ENGINEERING COLLEGE
06.2019
Class Xth -
BAL BHARATI PUBLIC SCHOOL
03.2015
Skills
- Operations Support
- Documentation Skill
- Customer Relationship Management
Certification
- Fortinet NSE 1
- Fortinet NSE 2
- CCNA (NETWORK BULLS)
- Excellent Bravo ( Tech Mahindra )
Skills And Abilities
VLAN, VTP, STP., TCP/IP, Static, Default, OSPF, EIGRP, RIP, ASA, DHCP, DNS, FTP., MS Visio, MS Office Suite, Salesforce
Timeline
Technical Support Engineer
Tech Mahindra
04.2023 - Current
Capgemini Engineering
03.2021 - 11.2021
Network Bulls Pvt Ltd.
09.2019 - 07.2020
CISCO TAC Trainee
Class X11th -
JKBOSE
Bachelor of Technology in Computer Science -
IMS ENGINEERING COLLEGE
Class Xth -
BAL BHARATI PUBLIC SCHOOL
- Fortinet NSE 1
- Fortinet NSE 2
- CCNA (NETWORK BULLS)
- Excellent Bravo ( Tech Mahindra )