Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Volunteer Experience
Extracurricular Activities
Personal information
Custom
Timeline
Generic

Shivam Keshri

Jhajha

Summary

Dynamic Territory Manager with a proven track record at Bharti Airtel, excelling in sales management and customer satisfaction. Expert in developing targeted marketing strategies that drove revenue growth and enhanced customer retention. Adept at leading teams and resolving conflicts, ensuring exceptional service and loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Territory Manager

Bharti Airtel PVT LTD.
06.2025 - Current
  • Prepared detailed reports analyzing regional market conditions and progress toward goals.
  • Analyzed sales data to identify trends and opportunities for growth.
  • Identified areas of improvement for increasing efficiency of operations within the region.
  • Maintained accurate records of all sales activities including orders placed, invoices issued, payments received.
  • Developed targeted marketing campaigns designed to reach specific audiences in the territory.
  • Monitored competitor activities in the region to ensure competitive advantage.
  • Met or exceeded established targets for revenue growth month over month.
  • Resolved customer complaints promptly and professionally.
  • Developed and implemented strategies to increase sales in assigned territory.
  • Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
  • Conducted market research to determine customer needs and preferences within the region.
  • Established relationships with key customers, vendors, and distributors in the area.
  • Planned travel schedule for visiting stores within assigned territory on a regular basis.
  • Collaborated with marketing team to develop promotional materials suitable for the territory.
  • Stayed current on competitor sales, prices and products.
  • Developed sales plans designed to achieve revenue targets and business objectives.
  • Led training sessions for sales representatives to enhance product knowledge and sales techniques.
  • Monitored sales performance metrics to ensure achievement of targets.
  • Prepared detailed sales reports to present to senior management.
  • Provided exceptional after-sales support to ensure high levels of customer satisfaction.
  • Coached, developed and motivated team to achieve revenue goals.
  • Resolved customer complaints regarding sales and service.

Ambassador

Airtel
04.2023 - 05.2025
  • Closed leads by visiting customer locations to secure business opportunities.
  • Generated self-leads through proactive outreach to existing customers.
  • Resolved customer issues effectively, ensuring satisfaction and loyalty.
  • Cultivated strong customer relationships while promoting various products.
  • Maintained professionalism and efficiency in collaboration with leadership.
  • Boosted sales by attending local events and educating customers on services offered.
  • Communicated customer problems via email to respective teams using escalation matrix.
  • Fostered customer confidence through active listening and providing constructive feedback.

Collection Associate

South Bihar Power Distribution Ltd.
08.2021 - 01.2023
  • Conducted meetings with customers to collect outstanding payments.
  • Developed and implemented collection strategies that increased payment rates.
  • Persuaded customers to settle pending dues promptly.

Education

Bachelor of Arts - History

Dhanraj Singh Collage Sikendra
Sikendra , Jmaui , Bihar
07-2021

Intermediate Certificate -

S.k Collage Sikendra
Sikendra ,Jamui , Bihar
06-2018

10th -

Sardonyx High School Jhajha
Jhajha,Jamui,Bihar
04-2016

Skills

  • Microsoft Office Suite
  • Communication skills
  • Active listening and problem solving
  • Sales management
  • Customer service and satisfaction
  • Marketing strategy
  • Customer retention
  • End-to-end sales process
  • Time management
  • Leadership and initiative
  • Event management
  • Volunteer coordination
  • Conflict resolution and negotiation

Certification

  • Certificate of Excellence in Sales and Service
  • Trophy of appreciation for exceptional performance
  • Certificate of Shatakveer continuous four months
  • Certificate of Store Sitare for Excellence in Service
  • Certificate of excellence in collection for the months of February, March, May, August, and October 2022

Languages

Hindi, English

Hobbies and Interests

Listening to music, Riding

Volunteer Experience

  • Youth Against injustice Foundation, Volunteer, 1 year as a Volunteer
  • Youwe Foundation, Volunteer, 1.5 year as a Volunteer
  • Cultural Society, Young Leader, As Young Leader

Extracurricular Activities

Managed multiple events in school and for social welfare.

Personal information

  • Name: Shivam Keshri
  • Father’s name: Sudhir Keshri
  • DOB: 1999-06-04
  • Address: Shiv Bazar, Behind Shiv Mandir Jhajha (jamui)-811308

Custom

Place: Patna

Timeline

Territory Manager

Bharti Airtel PVT LTD.
06.2025 - Current

Ambassador

Airtel
04.2023 - 05.2025

Collection Associate

South Bihar Power Distribution Ltd.
08.2021 - 01.2023

Bachelor of Arts - History

Dhanraj Singh Collage Sikendra

Intermediate Certificate -

S.k Collage Sikendra

10th -

Sardonyx High School Jhajha

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