Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Shivam Kosta

Shivam Kosta

Technical Sales Specialist (Packet Core-SME)
Bangalore

Summary

Results-driven Technical Sales Specialist with 5.5 years of experience spanning Technical Program and Product Management, Solution Design/Architect, Customer Engagement, and Software Development Team Management. Driving end-to-end product/solution design and development, collaborating with cross-functional teams, engineering 3rd party vendors, solution architects, and business stakeholders to define product requirements, prioritize roadmaps, manage product lifecycle (LCM), and deliver customer-centric solutions following combination of Agile, Incremental, Iterative and Waterfall management techniques. Expert in translating customer and market requirements into product and solution strategy by building customer relationships, conducting workshops, gathering Voice of Customer (VoC), identifying market opportunities, and working closely with product development teams to introduce new features and product enhancements. Strong expertise in stakeholder management, requirement gathering, backlog prioritization, Agile methodologies, product roadmap planning, release coordination, risk management, negotiations and cross-functional program execution. Combining a strong technical background with customer-facing experience and growing knowledge and expertise with AI/ML, Agentic AI, and Automation workflows, I bridge business needs and engineering execution to deliver scalable, high-impact products and solutions with quality by leveraging human expertise blended with AI Tools. Passionate about Product Management, Technical Program Management, Digital Transformation, AI-driven solutions and products, workflow automation, and data-driven decision making, with a proven ability to lead complex initiatives from concept to deployment while building strong customer and stakeholder relationships.

Overview

5
5
years of professional experience

Work History

Technical Sales Specialist (Packet Core)

ERICSSON
Bangalore
08.2022 - Current
  • Lead cross-functional teams for 5G/4G Packet Core and Control solutions, driving end-to-end planning, execution, and delivery of technical solutions involving hardware dimensioning, cloud-native network functions (CNFs), and solution architecture optimization.
  • Act as Product Owner and regional technical lead, collaborating with engineering, outsourced development vendors, solution architects and customer stakeholders to define requirements, prioritize deliverables, manage product lifecycle (LCM) and operations, and ensure successful program execution on time and within budget.
  • Own technical solution design for customer RFPs/RFIs by translating business requirements into scalable and customized solution architectures, addressing customer constraints related to budget, hardware capacity, power consumption, latency, throughput, resiliency, and inter-service connectivity.
  • Managed engagements across 150+ global solution teams over 3.5+ years, partnering with customer representatives and external stakeholders to deliver solutions while meeting project timelines, SLAs, KPIs, budget constraints, and scenario-based feature commitments.
  • Actively involved in AI and Automation initiatives focused on improving operational efficiency, reducing manual effort, and accelerating engineering productivity through intelligent automation, modernization of core telecom networks and AI Agents.
  • Developed an AI-powered customer query classification solution using Support Vector Machine (SVM) algorithms to improve query categorization and response efficiency.
  • Co-developed an AI-based Document Insights platform leveraging NLP, Logistic classification and clustering techniques as part of the Internal Hackathon 2025, enabling automated knowledge extraction from technical documentation.
  • Drive sales data analytics for business insights to support strategic decision-making.
  • Mentoring, providing technical guidance, knowledge transfer fostering a collaborative and high-performance team culture.

Project Engineer

WIPRO LTD
Mumbai
07.2019 - 11.2020

(Full Stack Web App Developer, Cyber Security Engineer)

  • Developed and delivered three end-to-end full-stack web applications using Angular, Ionic Framework, ASP.NET MVC, C#, SQL Server, HTML, CSS, and JavaScript, owning the complete software development lifecycle from customer requirement analysis, UI/UX design and solution design to development, leading the software development life cycle teams, organizing customer demos, and post production-lifecycle support at client site-Mumbai Airport.
  • Lead application development projects as the Project Lead, coordinating cross-functional teams across different technology stacks, driving task planning, technical collaboration, integration, and successful project delivery.
  • Designed and developed an RPA-based Excel automation solution using VBA with Power BI integration, streamlining internal reporting processes and improving resource planning and management visibility.
  • Worked as a Cyber Security Engineer for 3 months, performing vulnerability assessments, network security validation, security patch testing, mass deployment, and user access management while supporting secure enterprise IT operations.

Education

M.TECH. - Microwave and Communication Engineering

IIIT
Jabalpur
07.2020 - 06.2022

B.E. - Electronics and Communication Engineering

Gyan Ganga Institute of Technology And Sciences
Jabalpur
07.2015 - 06.2019

Skills

  • Product Management
  • Technical Program Management
  • Product Ownership
  • Leadership & Team Management
  • Cross-functional Collaboration
  • Stakeholder Management
  • Solution Design
  • Product Lifecycle Management (LCM)
  • Agile & Scrum
  • Sprint Planning & Story Prioritization
  • JIRA & Backlog Management
  • Customer Requirement Analysis
  • Customer Demand Planning
  • Vendor Management
  • Resource & Budget Management
  • Project Planning & Execution
  • Risk Management
  • Negotiation
  • Decision Making
  • Problem Solving
  • Critical Thinking
  • Time Management
  • Multi-tasking
  • Adaptability
  • Customer Relationship Management
  • Commercial Acumen
  • Communication & Presentation
  • Workshop Facilitation
  • AI Agent Design
  • Prompt Engineering
  • Product Requirement Analysis
  • Data Analytics and Data Science
  • Model Planning
  • Python
  • SQL
  • Java
  • C
  • C
  • C#
  • MATLAB
  • VBA (Visual Basic for Applications)
  • AI/ML Fundamentals
  • LLM models(GPT, Gemini, Claude, Ollama, Mistral)
  • Runbook Process Automation(RPA)
  • Angular
  • Ionic Framework
  • ASPNET MVC
  • HTML5
  • CSS3
  • TypeScript
  • JavaScript
  • Bootstrap
  • UI/UX Design
  • A/B Testing
  • Unit Testing
  • Functional Testing
  • Load Testing
  • Feature Validation
  • Power BI
  • Tableau
  • Advanced Microsoft Excel
  • MS Office
  • CANDI
  • CST Studio Suite
  • AutoCAD
  • Autodesk Inventor
  • Multisim
  • TINA Pro
  • Policy(NRF, NSSF, NSACF, DNS, PCF, PCRF)
  • Signalling(DA, DRA, DEA, USFW, SLF, BSF, SCP, SEPP, STP)
  • IMS(HLR, HSS, VLR, PLMN, UDR)
  • Exposure(NEF, SCEF, NWDAF)
  • Packet Core(AMF, SMF)
  • VoNR
  • VoLTE
  • VoWifi
  • 5G
  • 4G
  • 3G
  • 2G
  • RF Engineering
  • MIMO Antenna Design
  • VHDL
  • Verilog
  • Arduino Programming

Timeline

Technical Sales Specialist (Packet Core)

ERICSSON
08.2022 - Current

M.TECH. - Microwave and Communication Engineering

IIIT
07.2020 - 06.2022

Project Engineer

WIPRO LTD
07.2019 - 11.2020

B.E. - Electronics and Communication Engineering

Gyan Ganga Institute of Technology And Sciences
07.2015 - 06.2019
Shivam KostaTechnical Sales Specialist (Packet Core-SME)