Shivam Kumar
Rohini
Summary
To serve an organization with my full technical skill and potential so that I can contribute to the organization efficiently and attain the highest level of professional excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Business Owner
Stellar+
06.2023 - 01.2024
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Established strong customer relationships through excellent communication and attentive service.
- Trained and motivated employees to perform daily business functions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Customer Relationship Executive
DTDC Express
12.2021 - 10.2022
- Handled big clients like Flipkart, Pine Labs, Viraat Express & Xiaomi.
- Daily tracking of each shipments movement pickup, forwarding, reversing & delivery through software.
- Take care of shipments from lost, damage, short deliveries, hold at branch or Franchise, wrong deliveries & theft.
- Every day make calls with branch teams like operation persons, delivery persons, branch managers, pick up persons & area managers for pick & deliveries.
- Visited Branches to solve issues & discuss problems.
- Re-Check daily pending shipments vehicle movement through tracking software.
- Proper booking of shipments as per customer choice services.
- Making daily calls with clients for the work & good services.
- Every month meetings with clients to discuss about new projects, for improvements, for better services & functioning's.
- Proper response on mails of each & every client.
- Maintain data of client's shipments every day & timely share with clients.
- Callings with client's consignee every day for undelivered shipments.
- Solve out issues of client's before senior's involvement
- Maintain good relationships with client by giving good work.
- Strengthened customer relationships by providing timely and accurate information on products and services.
- Increased customer satisfaction through efficient handling of inquiries, complaints, and concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
Store Executive
Dr Lal Path Labs
04.2020 - 12.2021
- Used Starlims to stamp, code and enter invoices.
- Supervised purchasing of store merchandise, supplies and equipment.
- Reviewed files and records to obtain information to respond to customer requests.
- Arranged in-store displays for maximum customer appeal and consistent sales.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Logistics Executive
Dr. Lal Path Labs
01.2017 - 12.2021
- Enhanced operational efficiency with thorough analysis of transportation routes, optimizing delivery schedules, and decreasing fuel costs.
- Streamlined logistics processes by implementing efficient inventory management systems and reducing lead times.
- Established strong relationships with carriers and vendors to ensure on-time deliveries and reduce the risk of supply chain disruptions.
- Conducted regular audits of logistics operations, identifying areas for improvement and implementing corrective actions as needed.
- Coordinated international shipments, navigating complex customs requirements and ensuring compliance with import/export regulations.
- Mentored junior team members, fostering a culture of continuous learning within the organization''s logistics department.
- Directed shipping and receiving of wide range of products daily.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
- Oversaw scheduling for day-to-day activities of transportation as well as warehouse employees and contractors..
- Used Starlims track of stock levels, transport costs and efficiency.
- Managed courier network of different couriers across country.
- Supervised logistics functions and operations.
- Organized records of vehicles, schedules and completed orders.
Collections Agent
Sadik Finance
08.2013 - 07.2016
- Directed day-to-day collections functions.
- Collected funds from customers on daily basis
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Researched accounts and completed due diligence to resolve collection problems.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
Education
Bachelor of Arts -
Punjab School Education Board
Delhi, India10.2021
Skills
- Strong Decision Maker
- Staff Management
- Issue Resolution
- Good Learner
- Complex Problem Solver
- Self Motivate
- Innovative
- Service Focused
- Client Retention
- Goal Oriented
Personal Information
- Date of Birth: 07/09/1998
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Hobbies and Interests
Fitness Training, Traveling, Sports & Cinema.
Disclaimer
I hereby declare that all the information given above is true as per my knowledge & belief.
Timeline
Business Owner
Stellar+
06.2023 - 01.2024
Customer Relationship Executive
DTDC Express
12.2021 - 10.2022
Store Executive
Dr Lal Path Labs
04.2020 - 12.2021
Logistics Executive
Dr. Lal Path Labs
01.2017 - 12.2021
Collections Agent
Sadik Finance
08.2013 - 07.2016
Bachelor of Arts -
Punjab School Education Board
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