Shivam Kumar

• Responsible for answering customers' travel queries in airline ticketing arrangements, hotel accommodations and attractions.
• Address queries on products and services, and provides up-to-date pricing and availability information.
• Provides accurate visa requirements and application details at the time of ticketing.
• Advises on possible routing options and provides information on any safety alerts relating to the destination of choice.

● Handled inbound partners service complaints and questions from a variety of customers.

● Answer calls and respond to emails.

● Handle customer inquiries both over the phone and by email.

● Manage and resolve customer complaints.

● Follow up customer calls where necessary.

● Document all call information according to standard operating procedures.

● Escalating issues to concerned department.

● Serves a basic point of contact for customer with complains, queries, request, feedback etc.

● Responsible for proper security and recording of calls.

● Manage a rush period in a shift efficiently and in a calm manner.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents