Summary
Overview
Work History
Education
Skills
Singing, Active Sports and Contant Creation
Timeline
Generic
Shivam Kumar

Shivam Kumar

Customer Service Manager / Quality Analyst
Noida

Summary

Dynamic professional with over 5 years of experience in customer support and quality analysis, notably with Tech Mahindra and Cogent E-Services. Excelled in leadership roles, significantly improving team performance and training effectiveness. Award-winning for outstanding service at PNB Housing Finance Ltd. Skilled in MS Office and renowned for exceptional communication abilities.

Overview

2025
2025
years of professional experience
2
2
Languages

Work History

Customer Support

Tech Mahindra
  • 1.8 years of experience working with Tech Marinara as executive.
  • Provided exceptional customer support by identifying concerns, clarifying issues, and offering solutions tailored to individual needs.
  • Worked as SME and got opportunity to train new batch in same organization

Customer Support and Quality Analysit

Cogent E –services
  • 1.9 years of experience working with cogent e services Pvt Ltd as support over the email.
  • Promoted to quality Analyst basis.
  • Also had opportunity train new batches and the through put was 100%.

Customer Service Manger

PNB Housing Finance Ltd.
12.2021 - Current
  • Currently working with PNB Housing Finance Ltd. joined in December 2021 as customer service manager.
  • Main KRA is to complete the assigned cases within the turn around time with quality.
  • Also nominated and awarded as best employee.
  • Also got opportunity to train new employees.

Education

Bachelor of Commerce (H) - Economics, Accounting

Delhi University (SOL)
Delhi, India
04.2001 -

12th Sr. Secondry - Commerce

RSBV
New Delhi, India
04.2001 -

Skills

Fast Learner

Leadership

Time Management

Team Work

Communication

MS Office

Singing, Active Sports and Contant Creation

Good In playing cricket. 

Having a youtube channel to explore the other side of me.

Timeline

Customer Service Manger

PNB Housing Finance Ltd.
12.2021 - Current

Bachelor of Commerce (H) - Economics, Accounting

Delhi University (SOL)
04.2001 -

12th Sr. Secondry - Commerce

RSBV
04.2001 -

Customer Support

Tech Mahindra

Customer Support and Quality Analysit

Cogent E –services

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Shivam KumarCustomer Service Manager / Quality Analyst