Shivam Kumar
Full Stack Web Developer
Ambala
Summary
Results-oriented professional focused on delivering exceptional results. Experienced in utilizing technical skills in React.js and Node.js to resolve inquiries efficiently. Ready to contribute towards organizational goals and achieve operational excellence.
Overview
3
3
Languages
1
1
year of professional experience
Work History
Chat Support Representative
Conneqt Business Solutions
Mohali
11.2022 - 09.2023
- Provided timely and accurate responses to customer inquiries via chat platform.
- Documented customer interactions and feedback for continuous process improvement.
Customer Service Associate
Frontizo
09.2022 - 11.2022
- Assisted customers with inquiries and product selections to enhance satisfaction.
- Managed multiple chats concurrently and resolved them.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Resolved complaints effectively, ensuring customer retention and loyalty.
Education
Full Stack Web Devlopment - Web Development
Udemy
04.2001 -
Bachelor of Computer Applications - Web Devlopment
Lovely Professional University
Phagwara, India 04.2001 -
12th - Commerce
Government Senior Secondary School
Chandigarh, India 04.2001 -
10th -
Shishu Niketan Public School
Mohali, India 04.2001 -
Skills
HTML 5, CSS 3
Javascript ES6
jQuery
Reactjs
Git, GitHub and Version Control
PostgreSQL
Blockchain technology
Backend Web Development
Nodejs
Expressjs
APIs
Authentication
Hobbies
I like to play physical sports, specially Badminton and cricket. I do like to engage in games that improve focus and analytical thinking. I also like to see situations from different perspectives and try to understand human psychology or just in general think about how our brain works and reacts.
Timeline
Chat Support Representative
Conneqt Business Solutions
11.2022 - 09.2023
Customer Service Associate
Frontizo
09.2022 - 11.2022
Full Stack Web Devlopment - Web Development
Udemy
04.2001 -
Bachelor of Computer Applications - Web Devlopment
Lovely Professional University
04.2001 -
12th - Commerce
Government Senior Secondary School
04.2001 -
10th -
Shishu Niketan Public School
04.2001 -