Shivam Kumar Mishra
Accounts & Operational Professional
Gurgaon
Summary
Dynamic and dedicated professional with a proven ability to tackle diverse tasks while adapting seamlessly to changing environments. Committed to delivering exceptional customer support by effectively managing concerns and resolving conflicts to enhance customer satisfaction. Strong background in customer relations and communication, complemented by effective time management and problem-solving skills. Seeking a full-time role that offers professional challenges and opportunities to leverage interpersonal strengths for organizational success.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Accounting Intern
Goyal K & Co.
07.2025 - Current
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
- Compiled monthly journal entries into general ledger system.
- Enhanced financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Developed strong client relationships through effective communication, timely responses, and professional demeanor.
- Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission to managementclients.
- Supported month-end closing activities, ensuring timely and accurate reporting of financial results.
Assistant Front Office Manager
Hotel Arch Plaza
02.2023 - 07.2025
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform guests about payment methods, and verify their credit card data.
- Register guests, collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival, and assign rooms.
- Provide information about our hotel, available rooms, rates, and amenities.
- Respond to guests' complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP guests and event attendees, such as wedding guests.
- Upsell additional facilities and services when appropriate.
- Maintain updated records of bookings and payments.
Front desk Executive
Hotel Paras inn
04.2022 - 02.2023
Receptionist
Hotel Sky suites
08.2021 - 04.2022
Education
10th -
BIHAR BOARD
01-2018
B.com - Accounting And Finance
L.N.M.U UNIVERSITY
04.2001 -
12th -
U.P. BOARD
B.S.R.N Inter College,Sarnath 04.2001 -
Skills
Bookkeeping
Accounting operations systems
Microsoft Excel expertise
Account reconciliation
Mail handling
Proficient in Tally
HMS
HMS Powerbrain
eZee Absolute
MS word
Excel
Power point
Interests
Cricket, Chess, etc
Timeline
Accounting Intern
Goyal K & Co.
07.2025 - Current
Assistant Front Office Manager
Hotel Arch Plaza
02.2023 - 07.2025
Front desk Executive
Hotel Paras inn
04.2022 - 02.2023
Receptionist
Hotel Sky suites
08.2021 - 04.2022
B.com - Accounting And Finance
L.N.M.U UNIVERSITY
04.2001 -
12th -
U.P. BOARD
04.2001 -
10th -
BIHAR BOARD
Disclaimer
I certify that the information I have mentioned in the curriculum vitae is true to the best of my knowledge and belief.
PRESONAL DATA
- Name: Shivam Kumar Mishra
- Date of birth: 21st march 2003
- Place of birth: Darbhanga, Bihar
- Father’s Name: Arvind Mishra
- Civil Status: Unmarried