Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shivam Kumar Singh

Shivam Kumar Singh

Noida

Summary

I am looking for opportunities that would help me in enhancing my skills, strengthening my knowledge and realizing my potential.

Overview

2
2
years of professional experience

Work History

HDB FINANCIAL SERVICES

Tele-collection Officer
Noida
01.2024 - 12.2024
  • Contacted customers to remind them of overdue payments and negotiated repayment plans.
  • Maintained accurate records of customer interactions and account statuses.
  • Followed up on unpaid debts, ensuring timely recovery of outstanding balances.
  • Ensured compliance with legal and regulatory guidelines in debt collection.

DIAL BACK PRIVATE LIMITED

Tele-collection Officer
Noida
03.2023 - 11.2023
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

NSB BPO

Tele-collection Officer
Noida
10.2022 - 03.2023

Education

DEBT RECOVERY AGENT (DRA) -

Indian Institute Of Banking And Finance
04-2024

Bachelor of Arts -

Mahatma Jyotiba Phule Rohilkhand University
Sambhal
07-2021

Intermediate -

SM INTER COLLEGE
Sambhal
01-2018

Skills

  • Debt management
  • Customer database management
  • Teamwork
  • Follow-up calls
  • Lead management
  • Costumer service
  • Goal-oriented
  • Negotiation and Persuasion

Languages

  • English
  • Hindi

Timeline

HDB FINANCIAL SERVICES

Tele-collection Officer
01.2024 - 12.2024

DIAL BACK PRIVATE LIMITED

Tele-collection Officer
03.2023 - 11.2023

NSB BPO

Tele-collection Officer
10.2022 - 03.2023

DEBT RECOVERY AGENT (DRA) -

Indian Institute Of Banking And Finance

Bachelor of Arts -

Mahatma Jyotiba Phule Rohilkhand University

Intermediate -

SM INTER COLLEGE
Shivam Kumar Singh