Shivam Kumar Tiwari

Dedicated professional with more than 6 years of experience in customer service, domestic voice (inbound and outbound), international chat support, and office administration. Skilled in helping customers, solving problems, keeping records, and coordinating office tasks. Known for being dependable and delivering quality service in fast-paced environments. Looking to contribute to a customer-focused team.

• Provided expert support for high-volume chat and voice queries, resolving issues promptly for both domestic and international clients.
• Improved customer satisfaction by effectively troubleshooting technical problems and resolving social media escalations.
• Collaborated with various departments to ensure smooth issue resolution and efficient service delivery.
• Maintained accurate customer records to reduce repetitive issues and improve service outcomes.
• Provided process support to new joiners, assisting in their training and process knowledge.
• Call Center Training (Domestic & International), World of Learning Institute, New Delhi.

• Work Environment Flexibility: Comfortable working remotely or in an office setting.
• Soft Skills: Strong communication, time management, and adaptability to dynamic work environments.
• Languages: Fluent in English and Hindi for effective customer communication.
• Willingness to Travel: Open to short-term business travel as needed.
• Learning Commitment: Eager to adopt new customer service tools and technologies.