Shivam Maurya

OPPO Experience Consultant
• Engaging customers at retail level and providing hands-on experience with OPPO smartphones.
• Explaining key features, technology, and latest offers to drive product interest and conversion.
• Supporting the store team in achieving monthly sales targets.
• Maintaining display hygiene and ensuring all demo units are functional and up to date.
• Building customer trust by offering helpful suggestions based on usage needs.
• Actively learning about OPPO’s product ecosystem and upcoming launches to enhance product knowledge.

Vivo Brand Advisor (Expert Prime VBA)
• Successfully worked as a Brand Advisor for 1 year, promoting Vivo smartphones and engaging with customers at retail outlets.
• Consistently achieved 100% or above sales targets every month.
• Awarded the prestigious “Tech Guru” title by Vivo for outstanding technical knowledge and customer handling skills.
• Promoted to Expert Prime VBA in recognition of exceptional performance and expertise.
• Provided in-depth product demonstrations and technical comparisons to help customers make informed decisions.
• Maintained professional display standards and ensured an excellent customer experience at the store.
• Regularly shared customer feedback and market insights with the Vivo backend team to improve product positioning.

• Promoted and sold Airtel prepaid SIM cards, recharge plans, and value-added services.
• Consistently achieved and exceeded daily and monthly SIM activation and recharge targets.
• Educated customers on current prepaid offers and assisted with plan selection.
• Built rapport with retailers and local distributors to ensure effective product reach.
• Handled customer inquiries, resolved basic issues, and ensured a smooth onboarding experience.
• Collected feedback from the field to help improve product offerings and service delivery.