Shivam Mishra
Jr. Consultant BMC ITSM
Alwar
Summary
Accomplished Jr. Consultant at Parseq Asia Pvt. Ltd. with expertise in IT service management and BMC Client Management. Enhanced workflow efficiency by analyzing process gaps and implementing ITIL 4 concepts. Proficient in SQL and Python, demonstrating analytical problem-solving and integrity. Improved client satisfaction by aligning business needs with project support.
Overview
4
4
Certifications
1
1
years of professional experience
Work History
Jr. Consultant BMC ITSM
Parseq Asia Pvt. Ltd.
Delhi, India (Remote)
01.2026 - 10.2026
- Collaborated with BMC Client Management (BCM) to develop practical knowledge of enterprise client and IT asset management processes.
- Gained practical experience with BCM installation, configuration, services, client management, and troubleshooting in a virtual environment.
- Applied ITIL 4 concepts to understand IT service management processes and operational workflows.
- Gathered client requirements and documented business needs, ensuring alignment for project support.
- Analyzed process gaps and recommended practical improvements for workflow efficiency.
Intern Power Bi Analyst
Codtech IT Solutions
Remote
01.2025 - 03.2025
Supported data visualization and analytics work through four practical Power BI projects.
Built sales dashboard to track sales trends, top products, and regional performance.
Combined Excel and SQL Server data into unified report for clearer analysis.
Created live dashboard with streaming data for real-time analytics.
Added Python and R scripts in Power BI for advanced analysis and visual output.
Education
Master's in Computer Application - Computer Science
03.2023 - 06.2025
Skills
IT Service Management: ITIL 4, ITSM, Incident Management, IT Asset Management, Configuration Management, CMDB concepts, SLA concepts
Enterprise Tools: BMC Client Management (BCM), ServiceNow fundamentals
Data Analytics & Programming: SQL, Python, Excel, Power BI, Pandas, data cleaning, analysis
Self-Management Skills: Analytical problem-solving ,Prioritization and scheduling, Integrity and honesty
Certification
ITIL 4 Foundation by peoplecert
Timeline
Jr. Consultant BMC ITSM - Parseq Asia Pvt. Ltd.
01.2026 - 10.2026
Intern Power Bi Analyst - Codtech IT Solutions
01.2025 - 03.2025
Vivekananda Global University, Jaipur - Master's in Computer Application, Computer Science
03.2023 - 06.2025