Shivam Mundada
Hyderabad
Summary
Dynamic System Administrator with extensive experience at Oracle, excelling in Citrix management and server optimization. Proven track record in resolving escalations and enhancing system reliability. Skilled in Active Directory and server management, coupled with strong problem-solving abilities. Committed to delivering high-quality support and documentation for seamless operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Administrator
Oracle
Bangalore
12.2024 - 10.2025
- Managed Citrix-related escalations and resolved operational issues effectively.
- Monitored server health to ensure optimal availability.
- Conducted monthly application upgrades and patching to maintain security and performance.
- Handled user creation and access for storefront applications efficiently.
Citrix Administrator
REACHO
01.2023 - 07.2024
- Installed Citrix clients, receivers, online plugins, and web plugins.
- Administered Citrix Daas to ensure optimal performance.
- Handled various Citrix-related escalations and operational issues effectively.
- Managed configuration of DRS, HA, and Fault Tolerance for system reliability.
Senior Academic Counselor
BYJUS
Hyderabad
01.2022 - 12.2023
- Handling all kinds of Citrix-related escalations and operational issues.
- Upgradation, configuration, Administration, and troubleshooting of XenApp 7.15 & 7-1912 LTSR CU6.
- Creating and managing resource pools and adding the VMs into resource pools.
- Creating Snapshots, cloning, and creating templates from VMs.
- Deploy new VMs from templates and allocate resources.
- Update Certificates on Store Front servers.
Senior Counselor
Vedantu
Hyderabad
04.2021 - 01.2022
- Upgradation of Antivirus Software and other applications on endpoints/ Servers.
- Expertise in the latest solutions for Citrix 7.1912 LTSR environment.
- Working with 350 Citrix Servers and 500 Applications published on the Servers.
- Day-to-day handling of Citrix Platform Issues/Citrix User Issues.
- Providing RCA of Priority 1 Incidents & handling client escalations.
- Administration of Citrix XenApp Farms.
- Managing Storefront, Citrix Studio/Delivery Controller, License Server, Citrix Daas.
- Providing Comprehensive documentation for system builds.
System Administrator
Haygot Education PVT Ltd (Toppr)
Hyderabad
01.2020 - 03.2021
- Preparation of Incident analysis, Service Improvement plans & monthly reports.
- Handling all types of bridges like daily OPS calls, daily meetings with clients from the US, KUL, and Denmark to discuss the plans and progress, and all other technical and crisis calls during business hours.
- Working knowledge of Ticketing Tool-Service Now.
- Installation & upgradation of Citrix Studio, Store Front, License server.
- Server Management, Publishing & Managing of Applications & Desktops, Server loads Evaluation, Resources managing.
- Publishing different applications and printers on the Citrix Users Profile.
- End-to-end support to customers, diagnosing and troubleshooting all incidents related to Citrix issues.
- Documentation of all development and technical project.
Education
Bachelor's - computer science
Gokaraju Rangaraju Institute of Engineering And Technology
Hyderabad04-2019
MPC -
Sri Chaitanya Junior College
Hyderabad03-2015
Secondary School -
Sachdeva School of Excellence
RamagundamSkills
- Microsoft Windows Server 2019
- Microsoft Windows Server 2016
- Microsoft Windows 7 Professional
- Microsoft Windows 10
- Active Directory 2012
- Active Directory 2016
- Microsoft Edge
- Microsoft Internet Explorer
- Mozilla web browser
- Google Chrome
- Microsoft Office 2016
- Microsoft Office 365
- VMware 6x
- Citrix XA 71912 LTSR CU6
- Citrix XA 715 LTSR
- Citrix PVS
- App layering
- Server management
- Publishing and managing of applications and desktops
- Server loads
- Resource management
- End-to-end support
- Diagnosing and troubleshooting
- Documentation
- Installation of Citrix clients
- Citrix receiver
- Online plugins
- Offline plugins
- Web plugins
- Administration of Citrix Daas
- Azure
Certification
NCC- 'A'-Certificate, This training has taught me discipline and the way to deal with tough situations with patience and maintaining balance in life.
Hobbies and Interests
- Team Sports (Cricket)
- Adventurous (New way of life)
- Puzzles (Crosswords)
- Social Hobbies (Mentoring)
Projects
Internship- Nuclear Fuel Complex, 06/01/16, 12/31/16, The very first step of my career started in NFC. I have done my internship on a project called 'Fork Lift' and completed it within a time frame. Here I have learned how to be and work as a team. I have improved my communication skills and technical knowledge from my teammates. F-1 Race Car- Major Project, 01/01/16, 04/30/16, Our team has designed an f-1 race car using the old tools and machines available in junkyard. Our team of 4 have worked hard and gave our best to get the final result. With my creative thoughts, I have given a new look to our car. My role was to design the model, assembling and monitoring the grace of the vehicles.
Social Activities
I am very passionate about volunteering for community services. I have volunteered for many events conducted by GHMC such as 'SWATCH BHARAT'. I like to keep my surroundings and environment clean and green.
Activities
Publicity Head-IC2 Club, 07/01/16, 03/31/17, Innovative and Creative Club helps you to explore your new and creative ideas in a real-time project. We in our club fund the people who have a good project in mind based on their thesis.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge. If I have an opportunity to work in your esteemed organization, I can perform to the best of my abilities in a way that satisfies the organization's needs and my career thirst.
Timeline
System Administrator
Oracle
12.2024 - 10.2025
Citrix Administrator
REACHO
01.2023 - 07.2024
Senior Academic Counselor
BYJUS
01.2022 - 12.2023
Senior Counselor
Vedantu
04.2021 - 01.2022
System Administrator
Haygot Education PVT Ltd (Toppr)
01.2020 - 03.2021
Bachelor's - computer science
Gokaraju Rangaraju Institute of Engineering And Technology
MPC -
Sri Chaitanya Junior College
Secondary School -
Sachdeva School of Excellence