Shivam Nangia
Student
New Delhi
Summary
At Delhi Rock, I excelled as a Rock Climbing Instructor, enhancing customer loyalty through exceptional service and innovative instruction methods. I leveraged skills in differentiated instruction and excellent communication to foster an inclusive environment, significantly reducing injury rates. My commitment to continuing education and teamwork propelled advancements in climbing techniques and program development.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Rock Climbing Instructor
Delhi Rock
New Delhi India
06.2022 - 07.2023
- Strengthened customer loyalty by consistently delivering exceptional service during both one-on-one instruction sessions or large group classes alike.
- Continually updated personal knowledge of industry trends and advancements, incorporating new techniques into training sessions to keep instruction methods fresh and engaging.
- Promoted inclusivity within the climbing community by welcoming individuals of diverse backgrounds, ages, and abilities into instructional programs.
- Reduced injury rates by emphasizing proper climbing techniques, body positioning, and risk management strategies.
- Ensured client satisfaction by maintaining open lines of communication, addressing any concerns or questions promptly and professionally.
- Facilitated positive experiences for first-time climbers by patiently guiding them through basic techniques while prioritizing safety measures at all times.
- Collaborated with colleagues on creating new instructional courses for advanced climbers looking to expand their skillsets further.
- Maximized clients'' physical fitness gains through incorporating strength, flexibility, and endurance exercises into training sessions.
- Created interactive activities to engage students and maximize learning.
- Provided feedback, guidance and support to students on participation and performance.
Education
Bachelor Of Business Administration - Business Administration And Management
New Delhi Institute of Management
New Delhi India Skills
Testing and grading
Continuing education
Differentiated instruction
Group and individual instruction
Lesson Planning
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Active Listening
Self-Motivated
Teambuilding
Multitasking Abilities
Dependable and Responsible
Training and Development
Written Communication
Classroom management
Accomplishments
Played Lawn Tennis(National Level)
Certification
Basic Mountaineering course
Timeline
Advance Moutaineering course
09-2024
Basic Mountaineering course
09-2023
Rock Climbing Instructor
Delhi Rock
06.2022 - 07.2023
Bachelor Of Business Administration - Business Administration And Management
New Delhi Institute of Management