Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
NAVEEN NEGI

NAVEEN NEGI

Assistant Manager WFM
Mohali

Summary

Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities.

Overview

14
14
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Assistant Manager WFM

Teleperfomance
10.2022 - Current
  • Fostered relationships with internal personnel to cultivate optimal service levels, attrition and quality.
  • Taking care of scheduling, Capacity Planning
  • Managing 35 members team (MIS, RTA & Planner)
  • Taking care of any escalation and adhoc request from leadership & client
  • Coordinated smooth communication between departments, fostering a collaborative work environment that drove success.
  • Utilized data analysis tools to identify trends and provide insights for informed decision-making on staffing requirements.
  • Resolved escalated customer issues promptly, safeguarding positive brand reputation and loyalty from valued clients.
  • Developed strong relationships with key clients, leading to increased customer satisfaction and retention.
  • Collaborated with senior management in strategic planning sessions, contributing valuable insights for driving business growth.
  • Managed employee performance reviews for enhanced productivity and team development.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Taking care of process billing
  • Devised innovative solutions to overcome operational challenges, enhancing overall service delivery standards across the organization.
  • Improved workforce efficiency by optimizing employee schedules and resource allocation.

WFM Analyst

Concentrix Daksh PVT. LTD
01.2016 - 10.2022
  • Managed overtime, shift swaps, breaks and PTO requests.
  • Created training materials for new employees to provide information about attendance guidelines.
  • Worked with management to develop strategic and tactical plans to meet different requirements.
  • Set and adjusted to schedules to maintain optimal coverage and service levels.
  • Produced and updated documents, reports and tracking spreadsheets using WPMS, Avaya and Ameyo.
  • Fostered relationships with internal personnel to cultivate optimal service levels, attrition and quality.
  • Managed team, driving productivity and reducing process lags by training staff in best practices and procedures

Senior MIS Executive

Rallis India Ltd.
09.2010 - 10.2015
  • Outlined MIS upgrade roadmap and ordered corrective actions to elevate performance.
  • Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
  • Maintained MIS security and performance levels, dictating organizational policy to maintain threat protection effectiveness.

Education

Bachelor of Arts -

Mumbai Hindi Vidyapeeth
Saharanpur
03.2011 - 04.2013

Skills

Managing schedules

Interests

Cricket

Music

Timeline

Assistant Manager WFM

Teleperfomance
10.2022 - Current

WFM Analyst

Concentrix Daksh PVT. LTD
01.2016 - 10.2022

Bachelor of Arts -

Mumbai Hindi Vidyapeeth
03.2011 - 04.2013

Senior MIS Executive

Rallis India Ltd.
09.2010 - 10.2015

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NAVEEN NEGIAssistant Manager WFM