Shivam Nigam
Faridabad
Summary
With a strong sales & customer handling background and proven ability to drive revenue growth, I have prepared myself for leadership roles. Expertise in enhancing client relationships and achieving revenue growth. Prioritize team collaboration and consistently strive for results. Valued for adaptability, strategic planning, and effective communication skills. Possess market analysis, lead generation, and negotiation skills from field sales roles across UP & Delhi NCR. Specialization in both B2B and B2C sales.
Overview
10
10
years of professional experience
Work History
Manager Enterprise Sales
Nimbus Post
05.2022 - Current
- Responsible for revenue generation through strategic alliances with direct D2C Brands
- Onboarding sellers registered through CRED Platform
- Completed CRED Project of white listing of the organization
- Handling inbound team members, responsible for individual along with team target.
- Holding monthly revenue base of 75 lakhs+ with multiple group of customers.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work either employee reports directly to me or indirectly.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Manager Enterprise Sales
Shyplite
12.2020 - 04.2022
- Primarily responsible for revenue generation through strategic alliances with customers
- Supported management team to build up good sales volume tools which results in profitable business and also to develop trusted partner relationships with key customers to retain and grow revenues over time
- Responsible for onboarding client from B2C & B2B Segment with minimum monthly potential of +3000 volume
- Increased sales of Air service to achieve revenue targets, growing my market cap to 5k volume in 3 months; subsequent crossed 25k mark within first 6 months frame
- Providing industry standards quarterly growth in terms of shipments/volumes to the organization
- Achieving average monthly revenue of INR 10-15 lakhs
Territory Manager
FedEx Express
08.2018 - 11.2020
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Achieved sales goals, distribution targets and market share through proactive management of territory Lucknow, Kanpur, Allahabad, Bhadhoi, Varanasi
- Promoted sales of Air and Surface service to achieve revenue targets, growing territory size to 200,000$ in 6 Quarters
- Received FedEx - Bravo Zulu Award for below achievement during the tenure: Highest number of Automation conversation of 94% in quarter
- Highest New Business of 95,000$ from the district
Key Accounts - (B2B) & Dedicated Customer Care Representative
FedEx Express
09.2015 - 07.2018
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
- Worked with Sales Team to improve operations and provide exceptional customer service
- Leading team of 5 people for newly launched DCC (Dedicated Customer Care) feature
- Received FedEx - Bravo Zulu Award from MD- Sales & CS for outstanding support and getting revenue increased for the customers
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Process Voice Specialist
Inter Globe Technologies
12.2014 - 08.2015
- Provide First Time Resolution to customers on calls
- Worked on Air ticketing software- Galileo
- Responsible for approving live ticketing process on the system
- Handled big clients like; MMT & PROVAB during the tenure
Education
MBA - Sales and Marketing
Sikkim Manipal University
01-2019
BBA - Aviation Management
University of Petroleum & Energy Studies
Dehradun, India05.2015
Skills
- Customer relationship & retention
- Team leadership
- Goal setting
- Cross-functional teamwork
- Sales management
Hobbies and Interests
- Long Drives
- Volleyball
Timeline
Manager Enterprise Sales
Nimbus Post
05.2022 - Current
Manager Enterprise Sales
Shyplite
12.2020 - 04.2022
Territory Manager
FedEx Express
08.2018 - 11.2020
Key Accounts - (B2B) & Dedicated Customer Care Representative
FedEx Express
09.2015 - 07.2018
Process Voice Specialist
Inter Globe Technologies
12.2014 - 08.2015
MBA - Sales and Marketing
Sikkim Manipal University
BBA - Aviation Management
University of Petroleum & Energy Studies
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