Summary
Overview
Work History
Education
Skills
Timeline
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Shivam Pal

Shivam Pal

IT Support Senior Analyst
Noida

Summary

Experienced IT professional adept in troubleshooting hardware & software issues. Skilled in installing and maintaining computer peripherals, with expertise in advising on software and hardware upgrades. Proficient in Outlook configuration, addressing computer performance issues, and resolving VPN-related issues. Well-versed in diagnosing and resolving a wide range of technical problems. Continuously updating knowledge of emerging technologies to provide efficient solutions.

Overview

3
3
years of professional experience
2016
2016
years of post-secondary education
2
2
Languages

Work History

Senior Analyst

HCLTech
11.2022 - Current
  • Managed user incidents for Technical issues, ensuring timely resolution.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, windows troubleshooting, and applications.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.

Desktop Support Engineer

Imsi Staffing PVT Limited.
03.2022 - 11.2022
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.

Education

BCA - Computer Science

Ch Charan Singh University (CCSU)
Meerut

Skills

IT Support

Timeline

Senior Analyst

HCLTech
11.2022 - Current

Desktop Support Engineer

Imsi Staffing PVT Limited.
03.2022 - 11.2022

BCA - Computer Science

Ch Charan Singh University (CCSU)

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Shivam PalIT Support Senior Analyst