Shivam Panday
Badarpur New Delhi
Summary
Seeking a quality environment as an Customer Service ( Back end operations ) with 7+ years of experience, worked in different LOB's in customer relation such as chat , email , moderation and Trust & Safety Que's , have a good knowledge in insurance underwriting with better understanding in account integrity , data analysis and chained structure. Dedicated professional with a strong background in customer relations and risk assessment. Utilized data analysis to improve operational strategies and enhance customer trust. Committed to driving business results through effective communication and strategic decision-making.
Overview
7
7
years of professional experience
Work History
Insurance Underwriter
EXL INDIA PVT.LTD
Noida
09.2024 - Current
- Evaluate insurance applications by analyzing financial records, risk factors, and policy requirements
- Assess client eligibility and determined appropriate coverage levels to balance risk and profitability.
- Collaborate with brokers, agents, and clients to clarify policy terms and underwriting decisions
- Work on industry regulations and company guidelines to ensure compliance in underwriting practices
- Utilize underwriting software and data analysis tools to streamline risk assessment and decision-making
- Negotiate policy terms and premiums to align with both client needs and organizational goals
- Monitore portfolio performance and adjusted underwriting strategies to maintain profitability
- Prepare detailed reports and documentation to support underwriting decisions and audits
- Maintaine strong knowledge of industry trends, regulatory changes, and emerging risks
Senior Customer Executive
I energizer IT solutions private limited
Noida
11.2021 - Current
- Working in - Gaming ( Intel - Account Integrity ) - customer support.
- Works for the Dedicated malicious activity such as phishing , scam and illegal transactions on the gaming platform.
- Investigate the accounts with provided tools such as 'Argus' and 'Zendesk' with analytical skills responsible for such illegal activities.
- Worked in different LOB's such as chat moderation , Appeals Email and Account integrity where retrieve information for customer trust and safety whether related to account security.
- Works for ACH and BFD issues with the customer.
- Provide exact solutions and confirmation within the SLA.
- Accountable for different work other than core as provided by client on their CPT.
- Creates briefing session PPT on monthly basis to understand the process and updates.
Care Co-Ordinator
HCL
Noida
04.2019 - 02.2021
- Worked with HCL in ( Corporate care plans )
- ( Healthcare )
Education
Master of Business Administration - Operation and managment
Subharti University
Meerut, IN-UP01-2022
Science -
S.S Khalsa Senior Secondary School
New Delhi05.2011
Science -
G.L.T Saraswati Bal Mandir
New Delhi05.2009
B.sc - Life Sciences
Acharya Narendra Dev College
New Delhi03.2016
Skills
- Microsoft Office
- Interpersonal Skills
- Analytical Skills
- Organizational Skills
- Risk assessment
- Policy writing
- Data analysis
- Claims management
Timeline
Insurance Underwriter
EXL INDIA PVT.LTD
09.2024 - Current
Senior Customer Executive
I energizer IT solutions private limited
11.2021 - Current
Care Co-Ordinator
HCL
04.2019 - 02.2021
Master of Business Administration - Operation and managment
Subharti University
Science -
S.S Khalsa Senior Secondary School
Science -
G.L.T Saraswati Bal Mandir
B.sc - Life Sciences
Acharya Narendra Dev College