Shivam Pandey
Mumbai
Summary
Proven ATM Coordinator with a track record of enhancing ATM performance and reducing downtime at CMS Info Systems. Skilled in vendor coordination, cash management, and fostering teamwork. Achieved significant improvements in operational efficiency and security measures. Excels in problem-solving and reliable service delivery, demonstrating both hard and soft skills essential for dynamic ATM operations.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
Work History
ATM Coordinator
CMS Info Systems
11.2021 - Current
- Reduced downtime for ATMs through efficient coordination of maintenance and repair schedules.
- Streamlined communication with vendors, ensuring timely delivery of supplies and equipment.
- Ensured accurate inventory management through diligent tracking of ATM parts and consumables.
- Developed detailed reports on ATM performance metrics, providing valuable insights to senior management for decision-making purposes.
- Enhanced ATM performance by regularly monitoring and analyzing transaction data.
- Proactively addressed potential security risks by coordinating physical security measures at each location.
- Managed relationships with external partners, including banks, vendors, and service providers, to ensure seamless support for all aspects of ATM operations.
- Assisted in the strategic planning for expansion or relocation of ATMs based on market analysis and customer needs.
ATM Coordinator
AGS Transact Technologies
05.2021 - 11.2021
- Reduced downtime for ATMs through efficient coordination of maintenance and repair schedules.
- Streamlined communication with vendors, ensuring timely delivery of supplies and equipment.
- Ensured accurate inventory management through diligent tracking of ATM parts and consumables.
- Developed detailed reports on ATM performance metrics, providing valuable insights to senior management for decision-making purposes.
- Enhanced ATM performance by regularly monitoring and analyzing transaction data.
- Implemented process improvements for smoother workflow within the department, resulting in increased efficiency and productivity.
AC Technician
Dynacool
01.2021 - 04.2021
- Assisted in training new technicians, sharing knowledge about best practices for installation, repair, and maintenance processes.
- Enhanced system efficiency by conducting regular maintenance and inspections on AC units.
- Maintained a high level of customer satisfaction with timely and accurate diagnoses of AC issues.
- Streamlined workflow processes by keeping tools organized and well-maintained, minimizing downtime between jobs.
- Supervised and instructed assistants.
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
- Used technical skills, tools, and techniques like soldering to repair parts.
Education
BSC - IT
DDM College
02-2021
Skills
- Application processing
- Software Installation
- Cash Management
- Escalation Handling
- Vendor coordination
- Cross-Functional Teamwork
- ATM operations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Honest and Dependable
- Reliable and Responsible
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Marathi
Upper intermediate (B2)
Timeline
ATM Coordinator
CMS Info Systems
11.2021 - Current
ATM Coordinator
AGS Transact Technologies
05.2021 - 11.2021
AC Technician
Dynacool
01.2021 - 04.2021
BSC - IT
DDM College
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