Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Shivam PAYASI

Shivam PAYASI

Satna

Summary

Dynamic Customer Service Representative with a proven track record at Home Credit, excelling in complaint resolution and account updating. Successfully trained team members on best practices, enhancing service levels and productivity. Adept at call management and information security, consistently delivering exceptional customer experiences while promoting sales through effective display arrangements.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Home Credit
  • Responded to customer requests for products, services, and company information.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Cross-trained and backed up other customer service managers.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Met customer call guidelines for service levels, handle time and productivity.

Operater

Home Credit
09.2023 - 06.2024

Education

B.sc - Science Education

APS UNIVERSITY REWA
Satna Madhya Pradesh
07.2019

Diploma Computer Application - DCA

Makhanlal Chaturvedi University Bhopal
Satna
2018

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Information security
  • Call management

Languages

Hindi ENGLISH
Beginner (A1)

Timeline

Operater

Home Credit
09.2023 - 06.2024

Customer Service Representative

Home Credit

B.sc - Science Education

APS UNIVERSITY REWA

Diploma Computer Application - DCA

Makhanlal Chaturvedi University Bhopal

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Shivam PAYASI