Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
Generic

Shivam Prakash

Technical Analyst
Greater Noida

Summary

Diversely Skilled Technical Analyst with 9+ years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication.

Overview

9
9
years of professional experience
2
2
years of post-secondary education
3
3
Certifications

Work History

Technical Analyst

Coforge Ltd
06.2019 - Current
  • Working as development lead and handling team of 6 developers
  • Implemented multiple hyper automation projects with integration of Automation Anywhere, AI tools & client applications
  • Provided technical and functional recommendations based on project requirements.
  • Experience in drafting architecture & design of automation
  • Working knowledge of Automation Anywhere for developing front office and back office robots.
  • Handling of end to end project implementation activities
  • Experience in project discussion with Process Excellence Team to check the feasibility of project.
  • Working with Business team for requirement gathering to Automate client process.
  • Diagnosed software issues and applied troubleshooting techniques to resolve problems.
  • Coordinated system training for employees, enabling personnel to remain current on latest practices and procedures.

Consultant

Analec infotech
07.2018 - 04.2019
  • Design & development of automation solution
  • Create process and end-user documentation.
  • Performing UAT & production deployment
  • Providing support & maintenance for production execution
  • Migration of V10.X to V11.X

Technical Support Specialist

Leo Burnett India
02.2017 - 06.2018
  • Providing support for Windows, iOS application and Automation Anywhere Applications
  • Communication with the customers and service-managers
  • Communication with developers on troubleshooting processes
  • Troubleshooting, validating and report submitting bug reports
  • Reporting the application errors to the developers to ensure the next release of the product is error free
  • Working on two Ticketing Tool Service-Now and Redmine(Bug Tracking)
  • Meeting deadlines of SLAs & customer satisfaction
  • Hosting regular meetings with Level-3 to follow up on escalated issues
  • Monitoring Application and Database service.

Operations Associate

CORE INTEGRA (Deputed on TATA CONSULTANCY SERVICES-SMB Ion Project)
10.2015 - 02.2017
  • My role in TATA CONSULTANCY SERVICES -SMB ION project is Center Head/IT Manager in which we conduct Online Assessment Projects of various Organizations such as IBPS, IIT-GATE, University and AIIMS etc
  • My role is to look after the IT Infrastructure, Manpower management, crowd Management and to look after the entire Operations of The Assessment Venue to successfully deliver the project
  • I was also appointed as NATIONAL PROJECT EXECUTIVE for IIT GATE-2017 Project to handle the Operations of North Region.

Technical Associate

GENESIS SYSTEMS
12.2014 - 09.2015
  • My role requires me to interact with clients for understanding the technical aspect of their requirements for new/ongoing project as well as detailed technical specification of the equipment; accordingly suggest them compliant product as well as looking after complete Business process which includes Delivery, Training and after sales support
  • Some of the esteemed clients are BEL, DRDO, TATA ADVANCE SYSTEMS, STERIA, PARAGON as well as dealing with manufacturers of Rugged Equipment's across the globe.

Education

B.Tech - Computer Science & Engineering

Lord Krishna College of Engineering-UPTU

CBSE -

Senior Secondary School
04.2009 - 03.2010

ICSE -

High School
04.2007 - 04.2008

Accomplishments

  • Award of excellence 2023 by Coforge
  • Employee of the Month by Coforge
  • Awarded letter of Appreciation from IIT Delhi Chairman for successful delivery of GATE-17 Project.
  • Received award for best resource of the team from TCS Ion.

Certification

Automation Anywhere Certified Advanced RPA Professional V11

Timeline

Automation Anywhere Certified Master RPA Professional A2019

11-2019

Automation Anywhere Certified Advanced RPA Professional V11

07-2019

Automation Anywhere Certified Advanced RPA Professional V10

07-2019

Technical Analyst

Coforge Ltd
06.2019 - Current

Consultant

Analec infotech
07.2018 - 04.2019

Technical Support Specialist

Leo Burnett India
02.2017 - 06.2018

Operations Associate

CORE INTEGRA (Deputed on TATA CONSULTANCY SERVICES-SMB Ion Project)
10.2015 - 02.2017

Technical Associate

GENESIS SYSTEMS
12.2014 - 09.2015

CBSE -

Senior Secondary School
04.2009 - 03.2010

ICSE -

High School
04.2007 - 04.2008

B.Tech - Computer Science & Engineering

Lord Krishna College of Engineering-UPTU

Similar Profiles

CREATE PROFILE
Shivam PrakashTechnical Analyst